Business Development Manager

Key Responsibilities:

Pantry Management and WCM Offerings

• Curate tailored pantry menus designed to align with customers budgets and preferences ensuring a personalized approach that drives both new business opportunities and growth in existing accounts.

• Foster innovative solutions to enhance workplace convenience creating value-added offerings that meet customer needs and elevate the overall experience.

Events Management

• Collaborate with suppliers to create comprehensive proposals deliver engaging presentations and oversee the seamless implementation of onsite events.

• Drive initiatives to develop exclusive Lyreco event packages ensuring differentiation in the marketplace.

• Manage end-to-end event execution maintaining high standards of quality while building strong long-lasting relationships with customers

Develop Market Expansion Strategies:

• Formulate and execute targeted business development strategies to grow Lyrecos Wellness and Welfare portfolio increasing customer base and capturing greater market share within the sector.

Customer Relationship Management

• Build and maintain strong trust-based relationships with customers and partners in Wellness and Welfare acting as the primary point of contact for top customers to ensure high satisfaction and retention.

Sales Pipeline Management

• Drive the sales process end-to-end from prospecting and lead qualification to contract negotiations and deal closure. Conduct regular sales reviews and pipeline assessments to meet and exceed sales targets.

Project Leadership

• Lead wellness and welfare-focused projects collaborating with other departments: Marketing Team Replenishment Team Operations and Finance teams to ensure seamless delivery. Oversee the development and execution of project plans timelines and performance metrics.

Market Analysis and Reporting

• Monitor industry trends and competitive landscape to adapt strategies and offerings. Regularly report on sales progress key metrics and customer feedback to inform strategic adjustments and product improvements.

Data-Driven Strategy

• Leverage sales and customer data to uncover insights support decision-making and refine customer engagement strategies. Create standardised presentations and documentation to support consistent data-backed internal meetings and communications.

Process Improvement

• Implement process enhancements in lead qualification customer onboarding and project execution to streamline workflows and improve operational efficiency.

Qualifications

Skills

• Strategic thinker with proven ability to develop and execute growth strategies in the wellness and welfare space.

• Excellent communication negotiation and presentation skills with the ability to clearly articulate the value of wellness offerings.

• Demonstrated ability to cultivate and maintain customer and stakeholder relationships understanding their unique needs and delivering tailored solutions.

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint)

Attributes

• Results-oriented and self-motivated with a strong drive to achieve and exceed sales targets.

• Leadership qualities that foster collaboration and align cross-functional teams towards a unified goal.

• Highly organized and capable of managing multiple projects and customers simultaneously.

• Adaptable team player who thrives in a dynamic fast-paced environment willing to embrace change and pursue growth opportunities.