Group Reservations Coordinator

Marriott Hotels Resorts

Job Location:

Minneapolis, MN - USA

Monthly Salary: $ 50000 - 60000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Scalzo Hospitality Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

OVERVIEW:

We are seeking a highly organized guest service-focused professional to join our Sales & Events team as a Sales & Services Coordinator. This role handles the day-to-day work behind group business. That includes reservations room blocks guest communication and keeping details accurate across systems.

You will serve as a central point of contact for clients and internal teams ensuring accuracy across systems seamless communication and a high-quality guest experience. This position is ideal for someone who enjoys structured detail-oriented work takes pride in getting the details right and is looking to build consistency and expertise within a stable operations-focused role.

ESSENTIAL FUNCTIONS:

Reservation & Group Block Management

Create modify and manage individual and group reservations

Build and maintain room blocks rooming lists and reservation links

Monitor pickup pacing and inventory; communicate risks and updates to Sales Managers

Ensure accuracy of rates availability and billing setup across all reservations

Guest & Client Communication

Serve as a primary point of contact for group clients via phone and email

Respond to inquiries requests and changes with professionalism and urgency

Communicate booking details policies and updates clearly

Group & Event Execution Support

Coordinate group details across departments to ensure seamless execution

Lead and prepare internal resume meetings and distribute resume packets

Coordinate amenities VIP arrangements and group logistics

Create and manage event signage and supporting materials

Sales Support & Administrative Coordination

Manage incoming leads and assist with pipeline tracking

Maintain CRM systems calendars and internal documentation

Prepare sales materials and internal communications

Data Accuracy Reporting & Systems

Maintain accurate data across all systems (PMS CRM contracts resumes)

Audit reservations routing billing and group setup for accuracy

Track and report on key metrics including pickup pacing funnel and forecast

Identify discrepancies and proactively resolve or escalate issues

Cross-Department Coordination

Partner with Front Office Revenue Management Accounting and F&B teams

Communicate group needs changes and priorities clearly across departments

Support operational alignment to ensure a consistent guest experience

Other Duties As Assigned

QUALIFICATIONS

Required

13 years of experience in hospitality reservations front office or administrative support

Experience managing high-volume phone and email communication

Strong organizational skills and attention to detail

Proficiency in Microsoft Outlook Excel and Word

High school diploma or GED

Preferred

Hotel experience particularly with group reservations or room blocks

Experience with systems such as Opera PMS or Delphi

Experience supporting a sales or events team

College degree

Bi-weekly pay health benefits 401k. $50000-$60000

The salary range for this position is $50000 to $60000 annually.

This company is an equal opportunity employer.

frnch1

Required Experience:

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Scalzo Hospitality Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and prac...