McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty Distribution customers. This is a hybrid role requiring on-site presence at the Las Colinas office a minimum of two (2) days per week with remaining days remote.

Specific in-office days may be designated based on team needs and business priorities.

Job Summary

The Customer Onboarding Specialist supports the end-to-end onboarding process for new customers serving as a key point of contact to ensure accounts are set up accurately and ready for ordering.

This role works closely with cross-functional teams including Credit Contract Administration Regulatory and Sales to coordinate onboarding activities track progress and resolve issues. The ideal candidate is detail-oriented organized and eager to learn in a fast-paced team-driven environment.

Compensation: The target budget for this role is between $31 and $33 per hour along with a 5% bonus.

Key Responsibilities

• Support the end-to-end onboarding process for new customer accounts

• Ensure all pricing regulatory and credit requirements are completed accurately before account activation

• Partner with internal teams to coordinate onboarding steps and track progress

• Monitor onboarding timelines and follow up to help meet SLAs

• Provide day-to-day support for customer and stakeholder questions including issue resolution and escalation as needed

• Maintain accurate and timely documentation and workflow submissions

• Assist in preparing status updates and onboarding reports for internal teams

• Gather and review data from systems such as SAP Salesforce and Smartsheet to support onboarding activities

• Identify opportunities to improve processes and reduce delays

• Support special projects and additional onboarding tasks as assigned

Key Competencies

• Detail-oriented with a focus on accuracy and quality

• Strong time management and prioritization skills

• Willingness to learn quickly and take feedback

• Professional and collaborative approach to working with others

• Ability to stay organized while handling multiple onboardings at once

Minimum Requirement

Typically minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

Bachelors degree or equivalent experience

Critical Skills

• 02 years of experience in operations customer support sales support or administrative roles

• Strong communication and teamwork skills

• Sound organizational skills and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Problem-solving and analytical skills

• Proficiency in Microsoft Office 365

Preferred Qualifications

• Experience in the pharmaceutical or healthcare industry

• Exposure to tools such as Salesforce SAP Smartsheet or Tableau

Working Conditions

• Hybrid general office environment

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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