Salesforce Sr IT Architect – Customer and Commercial Experience (CCEX)

As a Salesforce Sr IT Architect Customer and Commercial Experience (CCEX) individual contributor at Honeywell you will leverage your deep expertise in Salesforce solutioning to design and deliver innovative customer and commercial experience projects. Your focus will be on architecting scalable cutting-edge SFDC solutions that enhance our customer engagement and commercial operations. This role offers a unique opportunity to drive transformation through solution design and strategic technology enablement within a fast-paced dynamic environment.

You will report directly to our Director of IT and work out of our Charlotte NC location on a Hybrid work schedule. Note: for the first 90 days new hires must be prepared to work onsite 100% M-F.

This role is part of the CCEX portfolio focusing on Customer & Commercial Experience Solutions including Digital Customer Experience and Commerce platforms.

KEY RESPONSIBILITIES

• Design and architect global SFDC solutions aligned with Honeywells customer and commercial experience objectives
• Collaborate closely with business stakeholders to understand requirements and translate them into scalable Salesforce solutions
• Drive solution innovation by researching and recommending contemporary technologies and best practices for SFDC projects
• Lead Proof of Concept (POC) initiatives to validate new Salesforce features and integrations
• Ensure solutions comply with security data privacy and accessibility standards

Platform Strategy and Feature Roadmap Management

• Partner with Customer & Commercial Excellence (C&CE) teams to integrate SFDC solutions into the broader enterprise IT strategy
• Influence the Salesforce product roadmap by identifying opportunities to enhance customer and commercial processes
• Maintain awareness of Salesforce platform updates and emerging trends to continuously improve solution capabilities

Solution & Service Optimization

• Develop Lightning components and design Lightning-based user experiences to meet business needs
• Utilize Apex and Visualforce development skills to build custom functionality where required
• Configure Salesforce administration elements including users roles profiles security controls workflows and reports
• Design custom objects fields validation rules approval processes and dashboards to optimize user productivity and data quality
• Support technically focused solution-oriented sales proposals by providing architectural expertise and technical insights
• Conduct architecture assessments and develop tactical plans to address infrastructure and software needs related to SFDC solutions
• Collaborate with sales marketing and customer service teams to ensure Salesforce solutions effectively support commercial objectives

YOU MUST HAVE

• Minimum of 5 years of IT experience with a strong focus on Salesforce solution architecture and delivery
• Salesforce Certified Architect credential
• Proven ability to consult and collaborate with Product Owners and Service Owners to define solution requirements
• Solid understanding of Agile methodologies and DevOps practices
• Knowledge of cloud computing security and data management principles
• Exposure to common systems that integrate with Salesforce such as Marketo CPQ etc.
• Strong working knowledge of data migration processes and best practices

WE VALUE

• Bachelors degree in Computer Science Engineering or related field
• Excellent verbal and written communication skills with the ability to engage effectively across global teams
• Strong collaboration skills to work seamlessly with internal technical teams and external business units including sales marketing and customer service
• Demonstrated ability to work independently as an individual contributor while influencing cross-functional stakeholders
• A strategic mindset with sales intelligence and the ability to create and drive customer-centric technology visions

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more here: OF WORKING FOR HONEYWELL

In addition to a performance-driven salary cutting-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information: application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 5/14/2026