Junior Service Desk Technician
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Morningside Durban. Opportunity exists with a dynamic and growing IT company for a Junior Service Desk Technician with 12 years IT support or service desk experience. Previous MSP (Managed Services Provider) experience is highly advantageous.
This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management Microsoft 365 support workstation troubleshooting and structured escalation processes.
Key Responsibilities:
- Manage daily service desk activities and ticket queues
- Log track update and follow up on IT service requests
- Provide Microsoft 365 user support
- Troubleshoot Windows workstations peripherals and general end-user issues
- Assist with server-related tasks networking and backup systems
- Provide support exposure to 3CX Mimecast and email / security platforms
- Maintain accurate IT documentation and perform general IT administration
- Escalate complex technical issues where required
Minimum Requirements:
- 12 years IT support or service desk experience
- MSP experience strongly advantageous
- Strong customer service and communication skills
- Comfortable working in a ticket-based SLA-driven environment
- Matric / Grade 12
- Microsoft 365 support experience
- Valid South Africandrivers licence and own reliable vehicle
Advantageous Certifications:
- Microsoft 365 Fundamentals (MS-900)
- Microsoft 365 Endpoint Administrator (MD-102)
- CompTIA A and/or Network
Required Experience:
Junior IC
