Junior Help Desk Analyst
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Q Wealth Partners is seeking a dedicated Junior Help Desk Analyst to join our HQ office in a full-time hybrid role. This position focuses on delivering exceptional support to HQ staff and partner staff located across ideal candidate is someone with strong communication skills a client-centric mindset and at least co-op experience in systems administration/ role offers a collaborative work environment opportunities for growth and the chance to make a meaningful impact in a dynamic forward-thinking firm.
What You Will Do
- Triage helpdesk tickets
- Act as the main resource for all client-side related hardware/software installation configuration upgrades and maintenance
- Perform daily support monitoring and administration tasks for a fleet of Windows/MacOS devices
- Setup laptops and peripherals for local and remote offices
- Provide IT support to all users in the partnership
- Support MFA password resets and authentication troubleshooting
- Perform onboarding/offboarding tasks
- Maintain and update internal knowledge-base
- Assist the team with office infrastructure projects
- Provide occasional after-hours support for urgent issues
- Occasional travel to partner offices located in the GTA and across Canada
- Other duties as required
Required Skills and Qualifications
- College diploma in Information Systems/Technology or equivalent experience/education
- Minimum co-op work experience is preferable
- Troubleshooting skills in Windows 10/11/MacOS
- Knowledge of Microsoft 365
- Familiar with support ticketing systems CMDB asset management
- Working knowledge of the Microsoft Office suite of apps
- Able to provide basic desktop and general application troubleshooting
What We Offer
- Hybrid work environment to start (2-5 days in office will ramp up over time)
- Participation in the company staff ownership plan after 1 year of service
- 3 weeks of vacation
- 5 personal/sick days
- Great benefits program thats available after the 90 days probation period
For a fun little skill-testing question look up the IT keyphrase in the DNS records for our main website domain when applying.
Q Wealth Partners welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process please contact Stacy Rouble at . Q Wealth Partners will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individualaccessibilityneeds.
Required Experience:
Junior IC
