Housing Supervisor

Housing Supervisor

Employment Status:Full-Time Permanent
Vacancy Status:This is a newly created role for an existing vacancy

AI Disclosure:Artificial intelligence is used in our hiring process for administrativeassistanceduring the interview stage (notetakingonly). Our screening assessment and selectionprocessesremainentirely human-led.

Positions Available:1

Work Schedule:

• Tuesday Saturday; 11:00 AM-7:00 PM (every other week)

• Monday Friday; 11:00 AM 7:00 PM (every other week)

Reports To:Senior Manager Housing
Closing Date:Thursday May 28 at 5:00 p.m. EST

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA youth aged 16-29 through mental health services social programs and housing. Weoperatea Youth Drop-In Centre offering barrier-free counselling hot meals and community programming and a Transitional Home providing emergency and long-term housing with life-skills support.This position will supportthe Transitional Home.

Our approach is comprehensive involvingmindbodyandcommunity.We believe that every individual is unique valuable anddeserving ofcare and we are committed to treating everyone with dignity respect and inclusion. Rooted in intersectional anti-oppressive and decolonized approaches our work is grounded in integrity as we build strong collaborative relationships and strive to grow and improve together.

About the Role

As aHousing Supervisor youwillbe responsible for:

• Provide direct supervision leadership and performance management to housing staffthrough regular supervision meetings coaching mentoring performance evaluations conflict resolution and support with professional growth and accountability.

• Oversee day-to-day housing operations and service deliveryby ensuring effective program coordination facility management intake and discharge processes staffing coverage and adherence to organizational and regulatory standards.

• Provide clinical support and guidance to staff in responding to complex service user needs including crisis intervention de-escalation safety planning mentalhealthand substance use concerns housing stabilization and service coordination.

• Collaborate with internal clinical teams and external community partnersto ensure coordinated care planningappropriate referrals continuity of care and responsive support for residents.

• Monitor program quality staff documentation and service outcomesto ensure compliance with City of Toronto standards Ministry requirements organizational policies and best practices in supportive housing and youth services.

• Support workforce planning and staffing operationsthrough scheduling onboarding training payroll review and participation in recruitment and employee development processes.

What You Bring

• Undergraduatedegree in Social Work Psychology Social Sciences ora relatedfield.

• Valid certifications in CPR/First Aid UMAB (Understanding and Managing AggressiveBehaviour) and Trauma-Informed Care.

• 35 years of progressive experience in supportive housing shelter services mental health addictions homelessness or related community-based services.

• Minimum2 years of supervisory experience including staff leadership coaching performance management and conflict resolution.

• Demonstrated experience supporting frontline staff working with complex and high-acuity populations including crisis intervention and case consultation.

• Strong knowledge of trauma-informed harm reduction anti-oppressive and affirming approaches to service delivery.
  
• Membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO) (RSW or RP) or another recognized counselling regulatory college is considered an asset.

Why WorkwithUs

• A welcoming inclusive environment where your voice matters.

• The opportunity to make a lasting impactinthe lives of 2SLGBTQIA youth.

• Growth opportunities in a mission-driven organization.

• Competitive comprehensive benefits package.

What We Need

• Legal eligibility to work in Canada.

• Satisfactory Vulnerable Sector Police Check clearance.

• Residein Ontario.

• Flexible schedule to accommodate occasional evenings weekends and participation in an on-call rotation.

• Travel to various community-based settings as needed.

Important Note

If you have accessed Friends of Ruby services in the past year we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity andavoidspotential conflicts of interest. We prioritize equal opportunity for all applicants and aim tomaintainthe integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process we kindly ask that all applications besubmitteddirectly through the job posting link.We are unable to accept phone inquiriesregardingthis position. Due to the high volume ofapplicationswe receive we are only able to contact candidates who have been selected for an interview.

Friends of Rubyis committed to an inclusive and accessible hiring process. If you require accommodation at any stage please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA communityas part of our commitment to equity and representation.

Apply by Thursday May 28 at 5:00 p.m. ESTandhelp us create brighter futures for 2SLGBTQIA youth.

Wecantwait to hear from you!

Required Experience:

Manager