Supervisor, Continuous Improvement

POSITION: Supervisor Continuous Improvement
REPORTS TO: Sr. Project Manager
DEPARTMENT: Business Process
LOCATION: North Bay
REFERENCE:
SALARY: $100412 - $118144

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:
The Supervisor Continuous Improvement is responsible for leading prioritizing and optimizing the Continuous Improvement (CI) function. This role ensures CI initiatives are effectively prioritized appropriately resourced and governed to deliver expected outcomes. Through strong people leadership effective workload management and clear accountability the Supervisor drives sustainable performance improvements across the organization.

MAJOR DUTIES/ RESPONSIBILITIES:

• Own prioritization of the CI portfolio in alignment with senior leadership direction and business needs.
• Balance demand capacity and sequencing of CI initiatives across Rail Mechanical & the Remanufacturing & Repair Centre.
• Assign CI Specialists to initiatives and adjust priorities as business needs evolve.
• Serve as the escalation point for scope capacity or priority conflicts.
• Provide full people leadership to CI Specialists including coaching mentoring performance management and development planning.
• Establish and reinforce clear role boundaries between supervisory accountability and specialist execution.
• Address employee related matters including performance conduct attendance and development.
• Foster a culture of accountability continuous learning and delivery discipline.
• Maintain safe and efficient work environment
• Review CI Specialists project plans progress risks and outcomes.
• Hold CI Specialists accountable for delivery quality timelines and sustainment of improvements.
• Ensure CI initiatives follow approved methodologies governance standards and escalation protocols.
• Validate recommendations and escalations before submission to senior leadership.
• Act as the single point of accountability for CI performance with senior leadership.
• Provide consolidated reporting on CI pipeline health outcomes and risks.
• Support leadership decision making by reviewing and endorsing CI recommendations produced by Specialists.
• Translate leadership direction into clear priorities and expectations for the CI team.

REQUIREMENTS:

• University degree in Business Administration Accounting or a related field
• Lean Six Sigma certification (required)
• 23 years of recent supervisory experience in a continuous improvement analytics or project-based environment including:
  • Leading and supervising professional staff
  • Setting priorities sequencing work and managing competing demands across multiple initiatives
  • Coaching mentoring and performance managing employees including addressing performance conduct and development needs
  • Reviewing and approving work plans recommendations and deliverables
  • Monitoring progress risks and outcomes to ensure delivery against objectives
  • Resolving issues and escalating capacity scope or priority conflicts as needed
  • Providing consolidated reporting insights and recommendations to senior leadership
  • Translating senior leadership priorities into coordinated work plans
  • Overseeing the execution of continuous improvement analysis and deliverables delivered by CI Specialists
• Proficiency in Microsoft Office Suite Visio (or similar process-mapping tools) Power BI and SharePoint
• Experience working with ERP/EAM systems
• Demonstrated leadership and people management skills
• Strong planning prioritization and judgment capabilities
• Ability to provide oversight governance and accountability across multiple initiatives
• Effective communication and stakeholder engagement skills
• Strong problem-solving and analytical capabilities at a supervisory level
• Conflict resolution and decision-making skills
• Demonstrated commitment to health and safety

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.

CLOSING DATE: May 25 2026 no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: thank all applicants for their interest however only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false misleading or incomplete Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions all applications are reviewed and evaluated by human recruiters.

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