Shipper Performance Coach, Domestic Shipper Experience
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazons Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support this role youll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance flagging transportation issues and supporting vendors through established processes.
This is a great opportunity for someone early in their career who is passionate about logistics enjoys working with data and thrives in a fast-paced environment. Youll gain hands-on experience in supply chain operations while building relationships with external partners
Key job responsibilities
- Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
- Follow standard operating procedures to support the resolution of transportation issues in real time
- Maintain accurate daily logs on assigned shipper accounts documenting interactions and performance trends
- Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
- Assist with outreach to shippers regarding compliance concerns escalating complex issues to senior team members as needed
- Compile and present routine performance data to support team reviews
- Support root cause identification for recurring transportation defects by gathering and organizing data
A day in the life
You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.
About the team
The Shipper Support team is part of Amazons Global Logistics Shipper Experience organization dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis direct shipper engagement and process improvement expertise to detect prevent and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow were building scalable processes and tools that will shape the future of shipper support at Amazon.
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Are 18 years of age or older
- 3 years of Microsoft Office products and applications experience or experience in Logistics Distribution or Fulfillment processes
- Bachelors degree in business logistics supply chain management or a related field
- 2 years of customer support experience or experience in leadership or account management positions
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
- Experience in transportation and supply chain
- Experience managing competing priorities and using metrics to drive business decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This is a great opportunity for someone early in their career who is passionate about logistics enjoys working with data and thrives in a fast-paced environment. Youll gain hands-on experience in supply chain operations while building relationships with external partners
Key job responsibilities
- Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
- Follow standard operating procedures to support the resolution of transportation issues in real time
- Maintain accurate daily logs on assigned shipper accounts documenting interactions and performance trends
- Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
- Assist with outreach to shippers regarding compliance concerns escalating complex issues to senior team members as needed
- Compile and present routine performance data to support team reviews
- Support root cause identification for recurring transportation defects by gathering and organizing data
A day in the life
You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.
About the team
The Shipper Support team is part of Amazons Global Logistics Shipper Experience organization dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis direct shipper engagement and process improvement expertise to detect prevent and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow were building scalable processes and tools that will shape the future of shipper support at Amazon.
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Are 18 years of age or older
- 3 years of Microsoft Office products and applications experience or experience in Logistics Distribution or Fulfillment processes
- Bachelors degree in business logistics supply chain management or a related field
- 2 years of customer support experience or experience in leadership or account management positions
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
- Experience in transportation and supply chain
- Experience managing competing priorities and using metrics to drive business decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 21.00 - 29.00 USD hourly
About Company
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