UX Researcher – Customer Insights

Title: UX Researcher Customer Insights (Contract)

Pay Rate: $42 - $48/hr

Location: Onsite (Cupertino CA)

Duration: 12-month assignment

Summary:

We are seeking a UX Researcher to support a customer insights team focused on delivering qualitative user-centered insights that inform business and product this role you will contribute to research initiatives that capture user behaviors feedback and experiences helping shape customer-facing programs and experiences.

You will work in a fast-paced collaborative environment supporting research studies usability testing and insight generation. The ideal candidate is curious detail-oriented and passionate about understanding user behavior and translating insights into meaningful recommendations.

What Youll Do:

Support the planning and execution of qualitative research studies including usability testing user interviews and contextual inquiries

Analyze user behavior open-ended feedback and qualitative data to identify key themes and pain points

Collaborate with team members to synthesize insights and uncover behavioral trends and user journeys

Contribute to transforming research findings into clear compelling narratives for stakeholders

Assist in developing communications and presentations tailored to diverse audiences

Support delivery of insights and recommendations through presentations reports and meetings

Work across multiple projects and adapt to changing priorities

What You Bring:

24 years of experience in UX research qualitative research human-computer interaction or related fields

Strong foundation in qualitative research methods including usability testing and user interviews

Experience analyzing qualitative data and translating insights into actionable recommendations

Ability to support research projects in fast-paced ambiguous environments

Strong organizational and time management skills

Excellent communication and presentation skills

Bonus Points If You Have:

Experience moderating research sessions (e.g. interviews focus groups usability tests)

Familiarity with usability testing tools such as UserTesting UserZoom Figma or similar platforms

Experience working in retail technology or customer experience research

Experience supporting global or multi-region research programs

Proficiency in presentation tools such as Keynote

TCWGlobal is an equal opportunity employer. We do not discriminate based on age ethnicity gender nationality religious belief or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Important Candidate Safety Notice**

This position has been verified and officially approved by TCWGlobal.

Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection:

Only trust communication from verified TCWGlobal representatives

Ensure a TCWGlobal recruiter is present on all official phone or video interviews

TCWGlobal will never request payment gift cards cryptocurrency or sensitive banking information during the hiring process

Do not share sensitive personal information with unverified individuals or suspicious third parties

If you are unsure whether a posting or recruiter is legitimate we encourage you to verify active opportunities directly through or by contacting

TCWGlobal is committed to protecting candidates and maintaining a safe transparent and professional hiring experience.