Patient Liaison Customer Services Advisor

Nuffield Health is the UKs largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes were committed to building a healthier nation. Inside our award-winning hospitals this starts with commitment to quality and the highest standards of patient care. It starts with you.

The Customer Services Advisor Marketing & SelfPay supports the growth of selfpay activity and local marketing at Nuffield Health Woking Hospital. The role combines highquality customer service sales enquiry management and handson marketing support including social media and shortform video content creation.

The post holder will support patients who choose to pay directly for their treatment guide them through pricing and enquiries and help convert leads into bookings while also contributing to the hospitals digital presence and community engagement.

Key Duties & Responsibilities

Customer Services & SelfPay Enquiries

• Manage and nurture selfpay enquiries received via Salesforce and the Contact Centre

• Communicate with patients by phone and email to understand needs and provide information

• Produce accurate selfpay quotes and pricing

• Act as a key point of contact throughout the enquiry journey

• Support price matching where appropriate to maximise conversion

• Liaise with medical secretaries consultants and internal teams

• Maintain accurate records and updates within Salesforce

Marketing & Social Media Support

• Support local marketing activity for the hospital

• Create schedule and manage engaging social media content

• Film edit and publish shortform video content (e.g. Instagram Reels Shorts LinkedIn video)

• Use creative imagery captions hashtags and wording to grow reach engagement and followers

• Monitor content performance and apply learnings to improve future posts

• Support hospital events open evenings and community engagement activity

• Maintain marketing data materials and contact lists

Skills & Experience

Essential

• Experience in a customerfacing or administrative role

• Confident communicator with strong interpersonal skills

• Comfortable using IT systems and social media platforms

• Organised proactive and willing to learn

• Comfortable creating digital content including shortform video

Desirable

• Experience using Salesforce or a CRM system

• Experience supporting marketing or social media activity

• Interest in healthcare marketing or commercial roles

Knowledge Skills & Behaviours

• Customerfocused

• Commercially aware and businessminded

• Creative with attention to detail

• Confident and professional communicator

• Competitive motivated and resultsdriven

• Able to manage multiple priorities in a small team

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.

Woking Hospital

Our Woking Hospital is a leading private hospital in Surrey South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Womens and Mens health Orthopaedics and Eye Care with many more available. We are registered for 27 beds with en-suite facilities on the Ward two Theatres with facilities including lamina flow and one Minor Operating Theatre Pre-Assessment

Physiotherapy clinic Onsite Pharmacy Mammography Xray and Ultrasound with nine consulting rooms in Outpatients.

Join Nuffield Health and create the future you want today.

If you like what you see why not start your application now We consider applications as wereceive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.

It starts with you.