Servicenow Administrator

The ServiceNow Administrator is responsible for managing optimising and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.

Key Responsibilities

• AI Platform Administration & Governance
  • Administer and oversee ServiceNow instances across multiple environments (Dev Test Prod)
  • Establish and enforce configuration standards guardrails and best practices
  • Manage system upgrades patches and version updates with minimal disruption
  • Monitor platform performance health security and user access controls
• Configuration & Optimization
  • Configure core capabilities (e.g. AI ITSM CSM Now Assist EC/Portals workflows flows catalog ITOM PA)
  • Implement reusable scalable components using out-of-the-box functionality
  • Minimize customization and avoid introducing technical debt
  • Optimize system performance and user experience
• Integration & Data Management
  • Develop and maintain integrations (REST/SOAP APIs external systems)
  • Manage CMDB and data structures for integrity and accuracy
  • Oversee data imports exports and synchronization processes
  • Support API connections and middleware configurations
• Stakeholder Engagement
  • Work closely with architects and technical leads to align on design standards
  • Provide expert guidance to users and support teams
  • Troubleshoot and resolve platform issues
  • Contribute to documentation runbooks and knowledge sharing
• Continuous Improvement
  • Proactively identify opportunities to improve platform efficiency and sustainability
  • Stay current with ServiceNow updates emerging capabilities and relevant certifications

Qualifications :

Required Experience

• 2 years hands-on ServiceNow administration experience
• Experience across multiple modules
• Advanced configuration capability (workflows Business Rules Flow Designer)
• Experience with integrations and working with APIs
• Solid understanding of CMDB and CSDM
• Proven ability to operate independently in a senior capacity
• ServiceNow Certified System Administrator   mandatory
• ServiceNow Advanced Administrator   desirable
• ServiceNow Data Foundations Certification desirable
• ITIL 4 / 5 foundation - desirable

Key Attributes

• Delivery-focused and pragmatic
• Avoids over-engineering solutions
• Comfortable operating as a senior administrator in a small team
• Understands trade-offs between speed and sustainability
• Proactive in improving how the platform is managed and configured

Expectations

• Delivers clean maintainable configurations from the outset
• Uses out-of-the-box functionality wherever possible
• Requires minimal oversight to operate effectively
• Takes ownership of platform health and user satisfaction
• Drives best practices across the organization

Additional Information :

Netcompany Academy

Through our Netcompany Academy we offer a diverse range of courses seminars and certifications carefully curated to support your development. As you advance in your career the Academy tailors its offerings to enhance your managerial skills deepen your understanding of methodologies hone your leadership abilities and fine-tune your strategic acumen. 

As you progress through the content youll naturally take on more responsibility and network with your peers.

Benefits include

• 25 days holiday
• Private Medical Health care via Vitality
• Pension contribution Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and well-being services.
• Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.

Company information

Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.

At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process please contact us at .

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Remote Work :

No

Employment Type :

Full-time