Senior UX Researcher (Logistics, Rider)

We are on the lookout for Senior UX Researcher - (Logistics Rider) to join our Logistics product teams to create a seamless experience for our riders. Logistics is the engine that ensures orders get to restaurants and food to customers. It is at the heart of bringing hot delicious meals to customers in the fastest possible way. We build mobile apps and products for riders vendors internal product users as well as dispatchers planners and support teams. To do this well we have to understand their needs globally! If youre an enthusiastic innovative problem solver hungry for a new adventure an exciting job and an international workplace is waiting for you in the heart of Berlin!

You will be part of a young UX research team in which you will have a great chance to apply different research methods for the projects ranging from the discovery/generative to strategic/tactical in different stages of the product development process.

You will influence product direction and roadmaps with your findings and drive the understanding and empathy with our users across the product teams. 

In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.

• Autonomously manage and run multiple global research projects in parallel with various complexities ranging from discovery to tactical by triangulation of the mixed methods.

• Drive and contribute to the evolution of user-centred culture by studying the user behaviour attitudes and cognitions globally. Actively initiate and drive impactful foundational research projects to help clarify ambiguous problem spaces.

• Lead and Support prioritization of the research projects by evaluating the user and business value effort and product phase.

• Build and drive the research roadmap in an agile working context by collaborating with various stakeholders and cross-functional teams. Produce actionable research insights and (proactively) communicate with a variety of audiences.

• Mentor and support less senior UX researchers product designers and product owners to help them grow their UX research skills.

• Participate in the development of new and/or extension of existing research methods operations and processes.

Qualifications :

• 5 years (5 years for the senior position) of work experience in UX research product research or applied research.

• Ability to independently define research goals and questions select the most adequate method and sampling manage recruitment execute and synthesise data to generate actionable insights.(Excellent) Understanding and experience in a broad spectrum of UX research methodologies.

• Excellent planning prioritization and time-management skills to provide high-value research in a fast-changing environment by meeting deadlines.

• Experience with working as the primary investigator on a project and working across the full product lifecycle. Self-driven as well as an enthusiastic team player. Strong understanding of how to connect research outputs with the overall product roadmaps and business strategy by focusing on the overall outcome to generate impact.

• Passionate about mentoring enabling and supporting non-field experts to conduct research and moderate sessions.

• Great interpersonal communication collaboration and presentation skills. Fluency in English required.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time