Concierge Service Case Manager

Concierge Service Case Manager (Hybrid)

HUB Financial Inc. Canada

Hub Financial a division of HUB International is one of Canadas largest independent Managing General Agencies (MGA). Specializing in life insurance investments and wealth management we provide independent financial advisors with a wide range of products resources and tools to help their business succeed. Our services include access to top-tier insurance solutions cutting-edge technology platforms and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices enhance their client service and deliver comprehensive financial solutions.

About The Role
The Concierge Service Case Manager serves as the dedicated single point of contact for a portfolio of HUB Financials High Net Worth Advisors delivering white-glove end-to-end case management support from application submission through to commission. Operating within a specialized high-touch service model this role is responsible for managing the full lifecycle of both new business and inforce cases with precision professionalism and a proactive service mindset.

What Youll Do

• Serve as the dedicated single point of contact for a qualified portfolio of high-net-worth Advisors managing complex Life and Living Benefits insurance cases from application submission through to commission or case conclusion.

• Own the full case management lifecycle including detailed review of all case particulars maintenance of accurate and current records in the HUB system and delivery of timely appropriately calibrated updates to each Advisors office based on the nature and complexity of the case.

• Proactively drive cases forward by monitoring carrier activity following up on outstanding requirements and keeping Advisors informed at every stage until a favorable outcome is achieved or a final conclusion (decline not-taken lapse etc.) has been reached.

• Provide ongoing support and service on each Advisors inforce block of business managing policy administration requests and inquiries with the same standard of care applied to new business cases.

• Act as a strong Advisor advocate escalating cases strategically and engaging carrier partners when needed to pursue the best possible underwriting decision.

• Act as the Advisors single point of contact for any issue or request outside of core case management serving as the internal liaison to the appropriate teams or resources and owning the follow-through until full resolution is achieved.

• Adapt service delivery to the individual needs and preferences of each Advisors office demonstrating flexibility while maintaining consistent service standards.

• Maintain accessibility and responsiveness as a defining standard ensuring all Advisor inquiries and requests are handled promptly and efficiently.

• Cultivate and leverage internal and external resources to resolve issues and fulfill requests with speed and accuracy.

• Contribute to service improvement initiatives participating in or leading projects that enhance operational effectiveness and the overall Advisor experience.

• Perform other duties as assigned.

What Youll Need for Success

• Ten or more years of experience in the life insurance industry or MGA environment with a preference for backgrounds in case or policy management.

• Familiarity with WealthServ or comparable insurance administration platforms is a strong asset.

• Exceptional written and verbal communication skills with the ability to convey complex case information clearly and professionally to Advisors carriers and internal stakeholders.

• High degree of accuracy and attention to detail paired with strong analytical and problem-solving capabilities.

• Positive professional demeanor with exceptional customer service skills and a genuine commitment to Advisor satisfaction.

• Proven ability to manage a high-volume caseload independently with sound judgment and minimal supervision.

• Strong organizational skills with a disciplined approach to prioritization time management and follow-through.

• High school diploma or GED required.

• LOMA designation or other industry-related coursework considered an asset.

Whats in it for you

Your well-being is our priority and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.

At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $60000 - $65000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

Why Choose HUB

When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International

About HUB International

Headquartered in Chicago Illinois Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.

If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.

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