Mortgage Servicing QC Analyst
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mortgage Servicing QC Analyst/Call Quality Analyst (6-Month extendable Contract)
Onsite Richmond VA
Position Overview:
We are seeking a highly motivated QC Analyst for an onsite contract role supporting five contact centers specializing in Homeownership Loan Servicing. The analyst will monitor a random sampling of calls daily performing repetitive tasks with a consistent standard of excellence. This role requires integrity attention to detail and the ability to present call monitoring results in an accurate unbiased and professional manner.
Key Responsibilities:
Onsite Richmond VA
Position Overview:
We are seeking a highly motivated QC Analyst for an onsite contract role supporting five contact centers specializing in Homeownership Loan Servicing. The analyst will monitor a random sampling of calls daily performing repetitive tasks with a consistent standard of excellence. This role requires integrity attention to detail and the ability to present call monitoring results in an accurate unbiased and professional manner.
Key Responsibilities:
- Monitor and evaluate a random selection of calls each day across multiple contact centers.
- Provide thorough unbiased and accurate documentation of call quality results.
- Interpret call data to identify trends issues and opportunities for improvement.
- Ensure compliance with standard operating procedures quality standards and regulations.
- Maintain confidentiality and integrity in all tasks and communications.
- Minimum 3 years of experience in single family mortgage servicing (default and/or performing loans).
- Extensive knowledge of single-family ICE(Intercontinental Exchange)/Black Knight Director system.
- Strong analytical skills with proven attention to detail.
- Ability to perform repetitive quality assurance tasks while providing consistently high-quality results.
- Excellent communication and reporting skills.
- Call monitoring or call quality assurance experience (highly desired but not required).
Required Experience:
Junior IC
About Company
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