Centre Manager (TBTC Shepparton VIC)

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Job Summary

Job Description

Who We Are

Were an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. Were all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Heres what you can expect from us:

• There when life happens. From Gender Affirmation Leave to Telstras Additional Leave Day we give you time to spend away from work when you need it most.

• Pay for performance. We recognise outstanding contributions through our competitive incentive programs.

• Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.

• Unlimited learning. Level up your skills with access to 17000 learning programs. Learn on the job and achieve university credits towards degrees and Masters programs.

• Global presence. With a global presence across 22 countries there are many opportunities to work where we do business.

• Extra perks. Receive 30% off Telstra products and services plus unlock exclusive discounts from over 240 brands and partners.
  

About the team

Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. This means less time trouble shooting tech and more time taking care of business.

FY26 is the year of growth and as a team we have a laser sharp focus on our four pillars:

• Brilliant people and partnerships
• Customer obsession
• Execution excellence
• Responsible growth and returns
  

About the role

As a Centre Manager at Telstra Business Technology Centres you will be avisionary leaderwith a passion for technology and a deep understanding of business customers.

This role is all aboutinspiring and empoweringa high-performing team of sales technical and service professionals who support Telstra Business Plus customers in achieving their goals through innovative technology solutions.

Working closely with the Sales and Operations Leads youllset the tone for a culture of excellence where collaboration innovation and customer-centricity are at the heart of every decision. Your leadership will be instrumental in shaping the centres strategic direction and driving its success.

Youll also provide advanced solutions and best practice guidance make commercially sound decisions and share valuable insights with the TBTC channel team and senior Telstra stakeholders.

Your ability tolead with clarity purpose and resiliencewill be key to delivering results and building strong relationships with the TBTC channel Telstra our vendors and most importantly our customers.

Work Location: 199-201 High St. Shepparton VIC 3630 Australia (On-site)

Key Responsibilities

• Lead with visiondevelop and execute the annual business plan to exceed customer and financial targets.
• Drive regional growth profitability and performance reporting across sales expenses and inventory.
• Champion local market leadership through community engagement media and strategic campaigns.
• Build long-term relationships with Indigenous and rural business customers tailored to their needs.
• Collaborate with Telstras Regional Australian Team to embed brand presence in local communities.
• Ensure operational excellence through audits compliance checks and risk management.
• Resolve complex customer issues and conduct-related investigations with professionalism.
• Coach mentor and developsenior team members while fostering a high-performing agile culture.
• Promote staff development through training SMART goal setting and career planning.
• Support sustainability and environmental initiatives within the local business community.

About you:

• 510 years experience insenior leadership roles with a proven track record of success
• Demonstrated ability tobuild lead and inspire high-performing teams
• Experience implementing change management in fast-paced environments
• Strong performance management capabilities to foster a committed achievement-oriented culture
• Strategic thinker with the ability to prioritise manage operations and make sound business decisions
• Exceptional communication skillswritten auditory and oral
• Skilled in coaching inspiring and developing individuals and teams
• Confident in managing difficult conversations and navigating sensitive situations
• Resilient and adaptable leader especially during periods of change
• A strong advocate for the business units strategy values and policies
• Tertiary business qualifications preferred

Ready to connect with your next career move

If this sounds like the perfect fit wed love to hear from you.

Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.

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As part of your application with Telstra you may receive communications from us on(for job applications in Australia).

When you join our team you become part of a welcoming and inclusive community where everyone is respected valued and celebrated. We actively seek individuals from various backgrounds ethnicities genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind and we prioritize creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process all identified candidates will undergo a background check and the results will play a role in the final decision regarding your application.

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form and require this in an alternate format please contact our Talent Acquisition team via the contact details found at Experience:

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