IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Founded in Switzerland in 1968 Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner with engineering and innovation in our DNA. Were trusted to help clients envision and build their businesses for the future to run smarter today while adapting for tomorrows markets customers and communities. Our multidisciplinary teams specialise in tech strategy and business innovation digital solutions and applications and device and systems engineering. We excel in complex regulated spaces including health and finance connecting strategy tech implementation and operational services to help clients become more effective resilient businesses.
If you share our values and want to do the best work for the right reasons we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.
Howyoullmake impact
Youllbe part of the highly motivated Global IT Support team.
You will provide group-wide professional and competent technical support via ticket system on-site or telephone.
You will support users in their use of applications such as Microsoft 365 VPN VMware Horizon MDM (mobile device management) on multiple platforms like Windows macOS Android and iOS.
You willidentifyoptimisation potential and actively contribute to the constant improvement of our processes.
You will provide basic support for meeting rooms/AV equipmentand eventassistance.
You willmaintainthe IT warehouse and support the device lifecycle process (assetmanagement unboxing OS installation wipingon-/offboarding).
You willmaintainworkplaces.
You are happy to travel occasionally for training workshops and social gatherings.
You are willingto travel regularly across European office locations (including Switzerland Germany UK Austria Serbia and Bulgaria) to provide on-site IT support coverage support offices without dedicated IT presence and ensure continuity during colleague absences or leave periods.
Whatsimportant to us
You have completed an apprenticeship in IT or a degree inInformation Technology or relevant experience.
You bring a minimum of 3 years of professional experience in IT support.
You have proven work experience in resolving troubleshooting and supporting incidents fordifferent typesof end users both software and hardware.
You have experience in supporting Windows macOS and client software.
You have good written and verbal communication skills.
Fluency in English
You can prioritise work based on department and productionobjectives.
You can keep up with technical innovation and trends in IT support.
You are familiar with ITticketingsystems such asFreshservice.
Credentialsthat will be considered a plus (any of the below not all):
Certification as Microsoft Certified Professional/ CompTIA A.
VMware Workspace ONE UEMor other MDM certification.
If you feel you dont meet all the requirements we are still happy to get to know you learn more about your ambitions and ideas and look forward to receiving your application!
We welcome people from all backgrounds regardless of their gender personality national origin race religion colour sexual orientation gender identity age marital status disability or veteran status.
Required Experience:
IC
About Company
We are a global transformation partner with an engineering and innovation DNA, blending strategy, tech and operations for resilient, effective businesses.
