Senior Product Designer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to sales to ecommerce. Powered by our own AI models Fin resolves complex customer issues end-to-end across every channel with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011 Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30000 global businesses using our products to transform their customer support. Driven by our core values we push boundaries build with speed and intensity and relentlessly deliver incredible value to our customers.

Speed is something we fight for every day at Fin and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture all within a vibrant globally connected city thats close to our R&D hubs in Dublin and London. Its a place where the best of the best technical talent thrive and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering AI data science product and design. We believe this is the most exciting time to join be the founding R&D talent in the region and make a lasting impact as we build the worlds number one customer agent!

Fin is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin our AI Agent is the best performing most widely adopted and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions and our design team plays a critical role in making it world-class.

Why you should join Fin today

AI is transforming everythingfast. Were at the forefront shaping the AI Agent category and redefining customer service with Fin. Soon Fin will handle the vast majority of customer interactions setting a new standard for support.

This shift isnt just changing what we buildits changing how we work. Our team is constantly evolving integrating AI into design development and go-to-market strategies.

At Fin design is in our DNA. With 60 designers across R&D and Brandand two co-founders from designyoull never have to fight for your place at the table. Here designers lead from the start shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design theres no better place to be.

Why this role exists

In a world where its easier and easier to get software off the ground and to 75% built its the last 25% that really matters. We need deep craft specialistspeople who will raise the quality bar bring a spark of creativity drive best-in-class interaction and visual design and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker a doer a leader in craft.

If you have a deep passion for interaction design product thinking and pixel-perfect executionand the leadership and autonomy to drive impact without waiting for directionthis is the role for you.

Must Have Experience

Were looking for a world-class IC designer who:

• Has shipped complex high-quality software products.
• Designs for multiple surfacesdesktop mobile chat interfaces AI first and emerging experiences.
• Balances speed and detailknows when to move fast and when to obsess over the last 1%.
• Thinks end-to-endfrom big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer Loveable Windsurf Vercel Figma code etc).
• Has taste. You know what great design looks and feels like and you push to get there.
• Can tell a compelling storyarticulating your decisions with clarity and conviction.
• Operates with agency ownership and autonomydoesnt wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy research or system design over executionthis is a craft-heavy role.
• You need a lot of direction or structured processesyou should thrive in open-endedness and ambiguity.
• You dont obsess over detailswere looking for someone who sweats the pixels.
• You primarily work on marketing sitesthis role is about designing deep functional software experiences.

Day-to-Day Responsibilities

What youll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin our automation and AI-powered tools.
• Sketching prototyping and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems move quickly and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culturementoring others pushing for greatness in a team refining processes and sharing knowledge inside and outside Fin.

What Success Looks Like

Youll know youre successful if:

1. Youve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. Youve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You dont need directionyou see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered clear and easy to implement.
5. Your peers trust your judgment. When you push for quality people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consumingwe aim to be thorough speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. Youll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.

Ready to build something great

If youre driven to push the boundaries of product design and have the craft autonomy and taste to make a real impact we want to hear from you.

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard but we also offer Windows for certain roles when needed.
• Fun events for employees friends and family!

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.