Job Title

Janitorial Account Manager

Job Description Summary

The Account Manager oversees day-to-day custodial and support services within a highereducation campus environment in Ontario ensuring operational excellence strong client satisfaction and a safe compliant workplace. This leadership role is responsible for customer service delivery workforce leadership and Environmental Health & Safety (EHS). The Account Manager ensures contractual service levels are met while fostering a Safety-First culture and delivering highquality campus experience for students faculty and staff.

Job Description

Key Responsibilities Operations & Service Delivery

Manage custodial operations across multiple campus buildings
Ensure services meet contractual KPIs and quality standards
Conduct inspections and implement corrective actions
Oversee staffing scheduling and workforce planning
Support event setups and campus logistics
Manage supplies equipment and vendor coordination
Monitor budgets and cost controls

Key Responsibilities Customer Service & Client Relations

Act as primary client contact for custodial services
Respond to service concerns and escalations promptly
Lead client meetings and performance reviews
Solicit feedback and drive service improvements
Maintain a visible and professional presence on campus

Key Responsibilities Leadership & Team Development

Lead and coach supervisors and frontline staff
Support recruitment onboarding and performance management
Deliver training and development initiatives
Foster engagement accountability and inclusion
Reinforce service excellence and safety culture

Environmental Health & Safety (EHS)

Promote a Safety First Zero Incident culture
Ensure compliance with Ontario OHSA and company policies
Support safety training and awareness programs
Conduct safety audits inspections and hazard evaluations
Maintain safety documentation and regulatory records
Participate in risk assessments and corrective action plans
Support emergency response planning
Investigate incidents and implement corrective actions
Participate in Joint Health & Safety Committee activities
Track and report safety KPIs and trends
Liaise with thirdparty injury management providers

Qualifications Education & Certifications

Postsecondary education or professional training in facilities management safety risk preferred
Joint Health & Safety Certification Training Part 1 and 2 would be an asset.

Qualifications Experience

5 years in facilities or custodial management
3 years in safety compliance or risk management roles including training.
Experience in a multibuilding or campus environment preferred

Qualifications Knowledge & Skills

Strong understanding of Ontario OHSA legislation
Proven leadership and peoplemanagement skills
Excellent customer service and communication abilities
Strong investigative and problemsolving skills
Experience with audits and compliance programs
Ability to manage multiple priorities

Working Conditions

Campus environment covering multiple buildings
Mix of office workshops arena spaces and outdoor conditions
Light to moderate lifting occasionally required
24/7 operation environment schedule flexibility required
Oncall availability for emergencies

C&W Services uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a new position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 72250.00 - $85000.00

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability sexual orientation gender identity protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage à respecter léquité en matière demploi. Notre objectif est doffrir un milieu de travail diversifié inclusif et exempt dobstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccéder à toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel à Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: C&W Services