Service Advisor Jim Pattison Toyota Victoria

IntroductionThe Jim Pattison Auto Group is seeking a personable and tech-savvy Service Advisor to be the welcoming face of the Service Department at our Toyota Victoria dealership. As the primary point of contact for Service customers youll play a key role in creating a positive and enjoyable take pride in delivering exceptional service staying organized and ensuring every interaction reflects our strong commitment to our : This is a full-time permanent role of 40 hours per week. Schedules may vary and require role reports to the Fixed Operations Managerof the UsA division of the Jim Pattison Group the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison when he purchased a GM franchise. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive brands. Customer satisfaction is our priority and its accomplished through the strength of our employees. Learn more about us here: Day in the LifeGreet Service customers and ensure the customers needs are fully understoodPromptly and professionally answer incoming calls to the Service departmentAccurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needsPrepare accurate quotes for recommended services and obtain customer approvals for repairsAct as the liaison between the customer the parts department and the Automotive TechniciansEnsure customers are kept informed about the status of their vehicle any additional recommended repairs that may be found and wait timesManage customer complaints respectfully and promptly; escalate concerns when appropriateConduct vehicle inspection walk-arounds before and after service appointmentsMaintain a tidy presentable work space Ensure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentOther administrative duties as assignedWhat Were Looking ForA valid BC Drivers license is required including a satisfactory Drivers Abstract reportPrevious experience in the automotive industry as a Service Advisor is preferred with experience with CDK One-Eighty software considered an assetPrevious related experience in a customer-facing role would be considered an assetProficiency with Microsoft Office (Word Excel Outlook)Strong customer-service skills with a friendly approachable attitudeGood data entry skills with strong accuracyDetail-oriented with the ability to multi-task and prioritize responsibilitiesAbility to stay calm and focused in a face-paced environmentReliable punctual and dependableGood written and spoken communication skillsAbility to work in close proximity to a noisy automotive shopAbility to periodically work outdoors during the day to complete vehicle inspections with exposure to various weather conditions including sun rain wind snow heat and coldWhat We OfferCompetitive wagesComprehensive benefits package including health dental and insuranceFlexible schedulesUnlimited opportunities for advancement growth and development Manufacturer led training opportunitiesAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive supportive working environmentHow to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore more opportunities: This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Drivers thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process please contact us at