Product Support Associate, STR (Bilingual Spanish) Nashville, TN

Who isCoStarGroup
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to createtruly uniqueand valuable offeringstoour customers. Wevecontinually refinedtransformedand perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

Role Overview:Product Support Associate(Bilingual Spanish)

Nashville TN In office Monday Friday

STRacquiredby CoStar Group in 2019 provides premium data benchmarking analytics and marketplace insights for the global hospitality sector. Founded in 1985 STR maintains a presence in 15 countries with a corporate North American headquarters in Nashville Tennesseea Europeanheadquarters in London and an Asia Pacific headquarters in Singapore.

TheProduct Support Associateisresponsible forcreating a positive service experience for our customers by providing product and website support via phonelivevirtual meetingsand/or email for STR customers around the world. This role works cohesively and efficiently withcrossfunctionalpartners to ensure customer inquiries are fully resolved within establishedservicelevelexpectations.

AboutSTR

Responsibilities

• Maintain strong knowledge of products and services toaccurately and efficiently resolve client questions concerns and issues.

• Seekto fully understand client needsdemonstratea willingness to help and deliver comprehensive solutions within establishedservicelevelexpectations.

• Serve as aclientfacingpoint of contact in afastpacedenvironment managing customer inquiries issues and escalations with a focus onfirstcontactresolution and customer satisfaction.

• Support customers across multiple asset classes including hospitality hostelsshorttermrentals serviced apartments industry partners tourism bureaus real estate and others as needed.

• Identifyworkflow gaps inefficiencies and recurring issues and actively support continuous improvement initiatives that positively impact productivity quality andthe customerexperience.

• Support change initiatives by adopting new tools processes and workflows while reinforcing best practices.

• Accurately document track andmaintaincustomer interactions cases and account or subscription information using ticketing and case management systems and other internal systems.

• Create andmaintainaccuratecustomer records and historical documentation to ensure continuity compliance and effectivefollowup.

• Develop strong subject matter knowledge ofCoStarSTR Benchmark and other services to educate clients on available solutions and best fit for their needs.

• Provide customer training as needed including product overviewsmethodologyreviews and website or platform usagevia live virtual meetings.

• Support onboarding and knowledge sharing for new team members or clients by reinforcing processes andassistingwith tool adoption.

• Communicate clearly and effectively with internal and external stakeholders using strong written and verbal communication skills.

• Applyproblemsolvingandcriticalthinkingskills to assess issues evaluate options and determineappropriate resolutions.

• Manage multiple cases and priorities simultaneously whilemaintainingstrong attention to detail and organization.

• Collaboratecrossfunctionallyto support other departments and achieve shared goals.

• Share client feedback trends and recurring issues with leadership and recommend actions to improve future outcomes.

• Demonstrate accountability and ownership by driving work through resolution with aresultsorientedmindset.

Basic Qualifications

• Bachelors degreefrom an accredited not-for-profit in-person college/university.

• A track recordof commitment to prior employers.

• Two or more years of experience in acustomerfacingrole.

• Two or more years of experience using Microsoft Office applications (Excel Outlook and Word).

• Fluent (written and verbal) in both Spanish and English.

Preferred Qualifications

• Experience using CRM or case management systems.

• Ability to work across multiple systems simultaneously.

• Strong multitasking and prioritization skills in afastpacedenvironment.

• Ability to manage deadlines and deliver consistent results.

• Ability to work independently while contributing effectively within a team.

• Excellent written and verbal communication skills with a strongcustomerservicemindset.

• Ability to develop thoughtful solutions to client questions and concerns.

• Adaptability and flexibility in ahighgrowth evolving environment.

• Ability to analyze data andidentifyissues or discrepancies.

Whats In ItForYou

When you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life legal and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirementplanwith matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes

• Access to CoStar Groups Employee Resource Groups

• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However please note that CoStar Groupis not able toprovide visa sponsorship for this position.

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