Airport Operation Executive

About The Opportunity

As a member of the operations team the Airport Operations Executive is available and actively searches for arriving and departing
Discova guests! The Airport Operations Executive must ensure that guests are met on arrival and directed to the Airport Concierge team efficiently. The airport environment is fast moving it is crucial you are quick making decisions with always keep the customer in focus no matter the situation.

In an upbeatmanner and ensure a smooth transition to Drivers handle operational issues and continually provide feedback on risks and improvements to the Airport Operations Team Leader and/or Airport Concierge Team Leader.

Your main responsibilities are:

Customer Service Experience

Punctuality personalized service and professional appearance in Discovabranded materials.
Complete arrival and departure customer report and submit to Operation daily.
Ensure all 3rd party suppliers are adhering to Discova SLA.
Ensure that our drivers and vehicles are punctual and adhering to Discova SLA.
Log any incidents into the MS Forms incident report including No-Shows and Go-Shows

Operations

Organizes all banners for private and concierge services through the day.
Ensures that services with specific amenities are identified and that the amenities are ready for the passengers arrival time (including specific food and beverage car seats disabled services etc.) including type of vehicle (SUV for Lux clients etc.).
Ensure we deliver right service to the following three customer segments: FIT Groups and VIP.
Keeps track of Actual Flight arrival and departure times.
Effectively cooperate with Drivers Guides and Fleet Team to ensure smooth airport operations and overall service improvements.
Continually feedback to leaders on challenges at the airport and improvements.
Overall responsible for all movements in and out of airport

Self-Development

Meet and exceed KPIs set by Discova.
Share your opinions as Discovas eyes and ears on the ground.
Join company training and ask your team leader for learning and development opportunities.

About You
The Essential:
Fluent in national local language and Intermediate English
Experience in Customer Service role an advantage

The Attributes:
Outgoing personally with strong customer care focus.
Excellent organizational skills with the ability to be flexible and change quickly when needed.
Excellent communicator to a diverse range of people (customers suppliers team members leaders).
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Flexible rotating roster that may include late nights weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
Resourceful and problem solving
Personally aligned with Discovas company purpose and values

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more

Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: Were committed to protecting the environment essential to tourisms future

About Discova

As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!