Avaya Engineer

Position Summary

LCI is seeking an Avaya Engineer that will be responsible for the design implementation and lifecycle management of our enterprise voice video and unified communication systems. You will specialize in Avaya Aura (Communication Manager Session Manager) and IP Office platforms to ensure high-quality reliable communication services. This role involves optimizing IP telephony managing SIP trunking and supporting contact center technologies to meet the evolving needs of our organization.

Individual must be able to attain and maintain a valid U.S. Government security clearance.

Duties & Responsibilities

• Lead the configuration installation and maintenance of Avaya components (CM SM System Manager SBC) and branch gateways.
• Act as the primary point of contact for troubleshooting support on VoIP issues utilizing diagnostic tools like Wireshark and TraceSM to resolve complex outages and performance gaps.
• Troubleshoot upgrade and optimize IP telephony SIP trunking and contact center technologies ensuring high-quality reliable communication services.
• Configure install and maintain Avaya Aura Core components (CM SM System Manager SBC) and branch gateways.
• Perform software patches hardware upgrades firmware updates and regular system maintenance.
• Manage extensions dial plans routing patterns and user mailboxes.
• Implement SIP trunking VoIP services and optimize QoS and VLANs.
• Create technical documentation and user guides for system changes
• Establishes communications systems by installing operating and maintaining voice and data telecommunications network circuits and equipment.
• Plans network installations by studying customer orders plans manuals and technical specifications; ordering and gathering equipment supplies materials and tools; assessing installation site; and preparing an installation diagram.
• Perform the full range of services related to copper and fiber cable installation termination repair marking cutover and splicing procedures.
• Perform Monthly Maintenance including Periodic Maintenance Inspections (PMI) and repair of manholes hand holes pedestals and building entrance terminals.
• Perform Work Orders including customer interface conducting site survey development of materials requirement documentation and implementation.
• Provide location staking and marking services on BTS encased and direct buried conduit/cables manholes hand holes pedestals etc.
• Must be detailed and safety oriented.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelors degree in computer science IT or a related field (equivalent professional experience may be considered).
• Minimal 37 years of hands-on experience specifically with Avaya Aura or IP Office platforms in an enterprise environment.
• DoDD 8570 IAT Level II Certification: CompTIA Security or equivalent
• Avaya Call Manager (CM)
• Avaya certification
• SECURITY CLEARANCE REQUIREMENTS: All personnel require a minimum of a Tier 1 clearance
• US Citizenship is a requirement for a Public Trust investigation

Skill & Certification Requirements

• Advanced knowledge of IP telephony Session Initiation Protocol (SIP) VMware environments and contact center technologies (e.g. CMS Call Recording).
• Preference given to candidates holding Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) credentials.
• Strong analytical problem-solving abilities the initiative to work independently and the communication skills necessary to translate technical concepts for non-technical stakeholders.
• Intermediate to advanced level skills in Microsoft Office software suite - Word Excel Outlook PowerPoint.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
• SIP trunking and VoIP troubleshooting.
• SharePoint Documentation.
• Proficient in troubleshooting techniques.
• OSHA regulation 29 CFR 1910.146
• Confined Spaces
• Able to establish implementation plans for PBX/Voice Mail installations.
• Inside/Outside Plants
• Terminating and splice of copper and fiber.
• GPS technology.
• Able to attain confined space certification and experience working in confined spaces (manholes) preferred.
• Not required to lift more than 50lbs.
• Position requires sitting standing and keeling for long periods of time. (Heavy Work)
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the companys affirmative action plan or policy statement please email