Senior Business Analyst – Government Digital Services

Position Description:

At CGI we help transform public services by delivering user-centred digital solutions that create meaningful outcomes for citizens and government organisations. Were looking for a Senior Business Analyst to support the delivery of high-profile Government services working closely with multidisciplinary Agile teams to shape products and services that meet user needs accessibility standards and strategic objectives. This is an exciting opportunity to contribute to impactful digital transformation programmes influence service design and delivery and collaborate with stakeholders across product delivery and user-centred design teams in a fast-paced and supportive environment.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This is a hybrid position but due to client requirements it will involve occasional travel to client site in Newcastle throughout the engagement so being based close to Newcastle would be an advantage.

Your future duties and responsibilities:

In this role you will work closely with product managers user-centred design teams developers and stakeholders to analyse complex business problems and translate them into clear actionable requirements. Youll play a key role in shaping digital services that align with Government Service Standards and WCAG 2.2 AA accessibility requirements ensuring products deliver measurable value for users and the organisation.
You will facilitate workshops create and manage user stories and epics support Agile delivery activities and contribute to service assessments sprint reviews and show-and-tell sessions. Working within collaborative Agile teams youll help drive continuous improvement while supporting informed decision-making across the delivery lifecycle.
Key responsibilities:
Analyse & Define business and user requirements through workshops and stakeholder engagement
Create & Manage user stories epics and acceptance criteria for functional and non-functional requirements
Collaborate & Deliver alongside Product Managers UCD teams developers and delivery managers
Support & Contribute to Agile ceremonies including sprint reviews backlog refinement and show-and-tell sessions
Ensure & Align services with Government Service Standards and WCAG 2.2 AA accessibility requirements
Facilitate & Communicate stakeholder discussions priorities risks and business impacts
Model & Improve business processes using tools such as BPMN UML or similar methodologies
Observe & Support user research activities and document findings to support service improvements
Prioritise & Refine service backlogs in collaboration with Product Managers and delivery teams
Identify & Mitigate risks constraints and dependencies impacting service delivery

Required qualifications to be successful in this role:

To succeed in this role youll bring strong business analysis experience within Government or public sector environments alongside a practical understanding of Agile delivery and user-centred design principles. You should be confident engaging stakeholders translating complex requirements into actionable user stories and supporting the delivery of accessible user-focused digital services.
Essential qualifications and experience:
Proven experience working as a Business Analyst within Government or public sector programmes
Strong experience creating user stories epics and acceptance criteria within Agile environments
Practical understanding of Government Service Standards and WCAG 2.2 AA accessibility requirements
Experience facilitating workshops and gathering business and user requirements
Strong stakeholder management and communication skills across technical and non-technical audiences
Experience supporting Agile delivery methodologies including Scrum ceremonies and backlog management
Knowledge of business process modelling techniques such as BPMN UML or similar
Proficiency with tools including Jira Confluence Miro Mural and MS Visio
Ability to analyse complex business problems and recommend user-focused solutions
Experience contributing to user research activities and service assessments is highly desirable
#LI-RJ1

Skills:

• Agile Business Analysis
• Business Analysis
• Business Process Analysis
• Business Process Documentation
• Business Process Mapping
• Requirements Analysis
• Client management
• Presentation skills
• Problem Solving

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.