FC Lead

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.


Key job responsibilities
Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety quality and productivity

A day in the life
As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.
Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks.

About the team
Customer Fulfilment or CF is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology were always looking for ways to offer a bigger better product range delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed were known for.

- Experience working with the MS Office suite (Word Excel Outlook) in a professional environment
- Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems

- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment such as logistics retail hospitality or customer service
- Upper intermediate proficiency in English

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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