Incident commander

We are seeking a Webex Incident Commander to lead real time incident management for Webex/Spark services.
The role requires strong operational discipline excellent communication skills and the ability to manage high severity incidents through effective bridge handling and cross team coordination.

Key Responsibilities
- Act as the Incident Commander for Webex/Spark services leading Major Incident (IM) and Problem Management (PM) processes end to end.
- Own and manage incident bridges ensuring timely engagement clear communication and structured resolution.
- Coordinate with engineering platform network and external teams to restore services within defined SLAs.
- Provide clear verbal and written communication to stakeholders including incident updates status reports and post incident summaries.
- Use ITSM tools (ServiceNow preferred) to log track and manage incidents and problem records.
- Perform initial technical triage using knowledge of Virtualization Cloud Kubernetes VMware Linux and Networking.
- Drive root cause analysis (RCA) and ensure follow up actions are identified and tracked to closure.
- Participate in continuous improvement of incident management workflows and operational readiness.

What are the Mandatory skills and skill proficiencies required for this position
- Strong hands on experience in Incident Management and Problem Management operations
- Excellent bridge handling and stakeholder communication skills
- Experience with ITSM tools (ServiceNow preferred)
- Basic working knowledge of Cloud Architecture Kubernetes VMware Linux and computer networking

What are the Optional skills and skill proficiencies for this position
- ITIL certification
- Experience with log analysis tools (ElasticStack Kibana Grafana)
- Familiarity with JIRA and monitoring tools (ThousandEyes SolarWinds etc.)

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversity-focused hiring models have proven successful particularly in hiring veterans. The companys veteran-focused hiring and deployment program Z-V.E.T matches skilled veterans with clients needs in various areas.

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.