Desktop Support Engineer with Intune and cloud systems

Job description

Mandatory Skills: EUC Intune Cloud System

Role Overview

The EUC Specialist supports Digital Workplace Services by delivering white glove end user support managing enterprise devices and supporting conference room collaboration technologies The role is centered on TechCafe Microsoft Intune and Microsoft Teams Rooms MTR operating as a hands on technical engineer not a general helpdesk technician

Primary Skills

• End User Desktop TechCafe Support
• Primary onsite support for TechCafe 700 AM400 PM MT
• Provide L1L2 support and drive issues to resolution
• Provide onsite technical support for hardware and software issues
• Diagnose and resolve technical issues related to desktops laptops printers and other peripherals
• Perform routine maintenance and updates on equipment to ensure optimal performance
• Repair and refurbish defective or damaged hardware components
• Deliver executive and white glove support
• Backup for Field Services and remote support as needed
• Maintain physical presence at TechCafe
• Endpoint Device Management Intune
• Manage Windows iOS and Android device enrolment
• Hands On experience in MS Intune
• Creation of Intune Policies and knowledge of deployment
• Knowledge of troubleshooting Intune related issues
• Maintain configuration profiles compliance policies and remediations
• Deploy standard enterprise applications
• Monitor device health enrolment issues and compliance drift

Good to Have Skills

• Collaboration AV Microsoft Teams Rooms
• Support and troubleshoot Microsoft Teams Rooms and AV systems
• Resolve compute sign in licensing connectivity and AV issues
• Partner with AV vendors and internal teams during outages
• Identify recurring issues and drive root cause fixes
• Self Service Company Portal
• Maintain curated application catalog
• Validate app packaging and installation success
• Troubleshoot failed or stalled self-service installs

Skills

Mandatory Skills : Desktop Central