Community Growth Strategist
Share
Job Location:
Yearly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Community Growth Strategist - Burnaby
For the last 40 years Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join our team.
We are seeking a Community Growth Strategist candidate at our headquarters in Burnaby BC location to join our growing team! This role reports to the VP of Marketing full-time permanent position with a hybrid schedule. While the position will primarily support Performance Furnishings this role will also support our other two companies Source Office Furniture and N9NE Furniture Group.
About the Role
As Community Growth Strategist this role will build trust engagement and regional lead flow through community management reputation management and advocacy.
The Community Growth Strategist drives digital engagement local market presence and brand reputation. This role builds trusted relationships with customers and partners through strategic content localized campaigns proactive reputation management and cross-functional collaboration with sales and customer success teams.
We Provide:
Fun and positive work environment
Opportunity for professional growth
Salary Range: $60000-$70000
100% paid health and dental benefits plan after a successful 3-month probation including a $250 Health Spending Account
Employee Assistance Program (EAP)
Employee discounts on our products
Hybrid work schedule 4 days in-office/1 day from home office
Key Responsibilities
Social Media & Digital Community Management
Develop and execute social media content strategy (LinkedIn X Facebook industry platforms)
Create and curate thought leadership case studies and partner content
Manage posting schedules and campaigns
Monitor comments messages and mentions
Engage with prospects customers and partners
Grow and nurture online communities (groups forums LinkedIn Groups etc.)
Support employer branding and recruitment messaging (when relevant)
Local & Regional Marketing Strategy
Build local marketing plans aligned with sales goals
Coordinate regional events trade shows and networking opportunities
Develop partnerships with local associations chambers and business groups
Execute geo-targeted digital campaigns
Manage local sponsorships and co-marketing initiatives
Support account-based marketing (ABM) initiatives at the regional level
Create localized marketing assets and messaging
Online Reputation & Review Management
Monitor and manage reviews (Google industry platforms G2 Capterra etc.)
Respond professionally to positive and negative feedback
Escalate service issues internally
Implement review-generation programs
Track sentiment and reputation KPIs
Develop crisis response protocols for public issues
Brand Advocacy & Voice
Maintain brand voice and tone across channels
Train internal teams on brand and social best practices
Activate employee advocacy programs
Identify and nurture brand ambassadors (customers partners employees)
Ensure messaging consistency with corporate strategy
Analytics Reporting & Optimization
Track engagement growth and conversion metrics
Monitor local campaign ROI
Analyze reputation trends
Produce monthly/quarterly performance reports
Use insights to optimize content and campaigns
Cross-Functional Collaboration
Partner with Sales on lead nurturing and ABM
Work with Customer Success on retention and upsell messaging
Coordinate with Product/Operations on announcements
Support PR and Communications
Feed customer insights back into leadership
Platform & Tool Management Goal:
Manage social media and review platforms (Hootsuite Sprout HubSpot etc.)
Oversee CRM and marketing automation integrations
Maintain editorial calendars
Manage vendor relationships (agencies freelancers)
KPIs
Revenue YOY
Social revenue attributed
Social follower growth
Social engagement rates
MQLs by region
Review rating
Engagement response time
Qualifications
- 3 years of experience in community marketing growth marketing digital marketing or related roles
- Proven experience growing and engaging online communities
- Strong understanding of social media platforms community platforms and audience engagement strategies
- Excellent written and verbal communication skills
- Experience using analytics and reporting tools to measure campaign performance
- Ability to manage multiple projects in a fast-paced environment
Preferred
- Experience working with startups tech companies creator economies SaaS Web3 gaming or consumer brands
- Familiarity with tools like Discord Slack Reddit HubSpot Notion Hootsuite Google Analytics or CRM platforms
- Experience with influencer marketing ambassador programs or creator partnerships
- Basic understanding of paid acquisition and lifecycle marketing
- Event marketing or community event coordination experience
Job Type:Full-time Permanent
Salary Range:$60000 to $70000 per year
Work Schedule:Monday to Friday 8:30am to 5:00pm.
This is a Canadian-based employment and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process may be subject to background checks including but not limited to criminal record credit and/or reference checks.
Learn more about us at . Be part of Team Source now!
#INDHP
About Company
Office Furniture - Great pricing on quality, stylish office furniture. Stores & shipping across Canada. Shop desks, ergnomic chairs, storage, boardroom...
