ServiceNow Developer

RESPONSIBILITIES

• Monitor health usage and overall compliance of ServiceNow and its applications.
• Assist in building and maintaining internal technical documentation manuals policies and processes.
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
• Coordinate application and platform upgrades.
• Develop systems integrations and process automation.
• Configure and maintain SLA catalog items and their associated workflows.
• General support administration and maintenance of ServiceNow platform and associated applications.
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Provide over all O&M support for all ServiceNow modules and custom applications based on the release schedule

REQUIRED QUALIFICATIONS

• US Citizen
• Active TS/SCI or TS with SCI eligibility clearance
• Bachelors Degree in Computer Science or related field
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
• A minimum of 3-5 years experience with ServiceNow administration.
• Experience troubleshooting integration management security and application issues.
• Experience with JavaScript XML HTML CSS and web service integrations using REST SOAP etc.
• Demonstrated ability with ServiceNow case incident change problem request CMDB and knowledge management applications.
• Experience in custom application development and workflow automation in ServiceNow.
• Experience in configuring and troubleshooting CSM Modules specific to customer poral catalog items and case management workflows.
• Experience in API integration and troubleshoot API issues.
• Experience in IT service management and ITIL best practice implementation.
• Ability to analyze troubleshoot and resolve complex software application related problems.
• Ability to work independently under minimum supervision.
• Exceptional customer service skills.
• Good presentation skills and able to interact with the senior executive and managers.
• Applies standard methodology techniques procedures and criteria.
• Ability to analyze raw results determine/resolve bottlenecks and create meaningful documentation of testing scenarios and results.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow monitoring tools and ITIL processes.

DESIRED QUALIFICATIONS

• ITIL v3/v4 Certification

We are seeking a ServiceNow Developer to join our team supporting for Space Development Agency.

We are providing Enterprise software support for SharePoint Power BI and ServiceNow in a growing agency. SDA is committed to the implementation of the full suite of ServiceNow software solutions.

TekSynap a Fast 50 technology company in the Washington DC area that offers technology solutions to federal state and local government agencies. We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be foundhere.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Chantilly VA/Hybrid

• Type of environment: Office

• Noise level: (Low Medium High) : Low

• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.

• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizenship

Active TS/SCI or TS with SCI eligibility

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.