Food & Beverage Operations Manager

Develop your career at Strand Palace Great Place to Work 2025

About Strand Palace

Part ofIconic Hotels & Resorts Strand Palace is one of Londons largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London all 788 guest rooms lobby restaurant and bar are refurbished to a modern and contemporary style inspired by the hotels popular art deco era in the 1920s.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From Englands great historic estates to landmark urban hotels and international resorts our portfolio celebrates architectural heritage and cultural significance. Backed by LRs discretionary capital we deliver exceptional service memorable guest experiences and owner-aligned performance.

Benefits

Working at Strand Palace has its perks. As part of our team youll have access to a range of benefits including:

• Clear career pathways with paid training development courses and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental vision physiotherapy and many other expenses
• Life assurance cover for peace of mind
• 50% off food and drinks in our hotel bar and restaurant for you and your friends and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world including Iconic Hotels& Resorts
• Instant access to your wagesthrough Wagestream no more waiting for payday!
• Free meals on every shift breakfast lunch and dinner included
• Earn up to 300 with our Introduce a Friend bonus scheme when you refer someone great
• Free laundry and dry cleaning saving you time and money
• Enjoy a paid half-day off on your birthday because you deserve to celebrate!
• Regular team socials and parties including fun nights out at London activity bars with free food drinks and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services including counselling legal advice and financial guidance.
• Northbank Privilege Card giving you discounts at local shops restaurants and attractions.

Key Responsibilities

• Manage the F&B operations in all outlets maintaining high levels of service and productivity and ensureguest satisfaction is consistently delivered
• Regularly review product quality guest satisfaction and profitability with Director of F&B and Head Chef for continuous quality and service improvement
• Organize supervise and lead shifts when required ensuring you are around for support in whichever outlet is under pressure at the time
• Ensure that all Standards of Procedures are updated and maintained reviewing periodically
• Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department
• Ensure all Food & Beverage finance and cashiering procedures are followed.

What Were Looking For

• Proven leadership experience within hospitality
• Strong organisational skills with experience managing large and diverse teams
• Approachable hands-on and passionate about guest experience and team development
• Drive to go above and beyond in exceeding guest expectations and finding ways to continually improve service.
• Weekend Availaiblity

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned theGreat Place to Workcertification and for good reason. Were more than just a hotel - were a team that values connection quality and a little fun along the way. Our culture thrives on exceptional service genuine interactions and a shared passion for hospitality.

We describe ourselves asconfident creative and personable - if that sounds like you we think youll fit right in. At Strand Palace youll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events we host a wide range of well-being activities that help our teams connect recharge and celebrate achievements across the hotel.

Were also proud to be leaders in sustainability and social impact. Strand Palace has been awarded theGreen Keyfor two consecutive years and is part of theFuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability social responsibility diversity and inclusion and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.