Account Director I

This role is responsible for owning and growing a portfolio of Commercial accounts by driving expansion ARR and durable NRR outcomes. This role leads structured expansion and renewal strategies across moderate-complexity accounts delivering predictable revenue growth through disciplined account planning multi-product adoption and value-based commercial execution.

What youll do

• Own and deliver expansion ARR quota and renewal performance within assigned Commercial accounts.
• Develop and execute structured account plans focused on multi-product adoption and wallet-share growth.
• Lead complex discovery and expansion conversations across multi-stakeholder buying groups.
• Drive disciplined renewal strategy negotiation and retention execution.
• Manage larger deal sizes and moderate sales cycle complexity.
• Maintain accurate revenue forecasting and pipeline inspection discipline.
• Partner cross-functionally with CX Product and Solutions to ensure alignment on expansion strategy.
• Identify commercial risk signals and proactively mitigate renewal exposure.
• Ensure clean commercial handoffs where role transitions are required.
• Perform other duties and responsibilities as required to support business needs.

What you have

• Typical experience: 5 years in related role or experience.
  • Actual experience may vary depending on role complexity geography and internal development opportunities or a comparable mix of training education and experience.
• Experience managing Commercial account portfolios with ARR responsibility.
• Demonstrated ability to drive expansion and renewal growth in multi-stakeholder environments.
• Strong negotiation and commercial strategy capability.
• Experience with structured sales methodologies.

Preferred Qualifications

• University degree preferred.
• Experience managing multi-product portfolios.
• Experience navigating competitive displacement or pricing negotiations.
• Experience supporting Commercial or mid-market segments.