Senior Strategic Operations Manager (Onsite)

Senior Strategic Operations Manager (Onsite)

Reports To: Enterprise Account Director

Location: Louisville KY

Environment: Onsite with Customer

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services data-centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Senior Strategic Operations Manager working within Managed Service (one of our entities) you will be responsible for operating as the highest-ranking onsite leader within Redwoods embedded operations team at a flagship enterprise partner. You will lead transportation execution within your core pillar while providing oversight across all onsite operational workflows resolve operational challenges and ensure the reliable flow of materials into manufacturing production operation.

This role requires a strong operator mindset balancing urgency ownership and sound decision-making in a fast-paced and highly visible environment while partnering directly with customer stakeholders. The position carries a high degree of visibility and accountability directly influencing customer success while serving as a senior leader and primary escalation point within the Redwood operations team.

How You Make a Difference Everyday:

• Lead end-to-end transportation execution across manufacturing sites and network flows
• Maintain real-time visibility into inbound materials shipment status and production priorities
• Proactively identify risks (delays capacity constraints service failures) and drive swift resolution
• Serve as the primary escalation point for high-impact issues across customer carrier and internal teams
• Partner closely with material planners warehouse teams and customer stakeholders to align execution with production needs
• Deliver timely updates insights and recommendations to ensure continuity of operations
• Align transportation strategies with evolving operational and production requirements
• Drive performance against KPIs across service cost and execution metrics
• Foster accountability and execution discipline across all stakeholders
• Identify and implement continuous improvement opportunities to enhance processes and outcomes
• Represent Redwood onsite as a trusted responsive and solutions-oriented partner
• Participate in business reviews training sessions and onsite meetings as a key transportation leader
• Provide after-hours support when needed to ensure uninterrupted customer operations
• Provide leadership and coordination across onsite operations team members ensuring alignment across all functional pillars
• Support and influence execution across adjacent operational pillars beyond direct ownership
• Own reporting and communication to the Enterprise Account Director delivering performance insights risks and recommendations
• Oversee shared operational functions (e.g. tracking visibility reporting) that span multiple workflows

Youve Got This

• Strong analytical and problem-solving capabilities with a solutions-oriented mindset
• Ability to thrive in fast-paced high-pressure environments with competing priorities
• Excellent communication and relationship-building skills across diverse stakeholders
• Exceptional organizational and time-management abilities
• Proven ability to prioritize multitask and execute with precision
• Adaptability in dynamic operational environments
• High degree of ownership accountability and follow-through
• Ability to work both independently and collaboratively
• Proficiency in data analysis and generating actionable insights (Excel required)
• Working knowledge of ERP systems to support operational execution
• Demonstrated ability to manage escalations and influence stakeholders at multiple levels
• Ability to operate both tactically and strategically across multiple workflows
• High School diploma required; Bachelors degree preferred
• 6 years of experience in transportation logistics or supply chain operations
• Experience in high-volume execution-driven environments
• Strong understanding of transportation modes (LTL TL etc.)
• Hands-on experience with load planning shipment tracking and issue resolution
• Customer-facing experience in a professional setting
• Exposure to TMS ERP or similar operational systems
• Demonstrated critical thinking and problem-solving abilities
• Ability to travel up to 10% for customer and team engagements
• High integrity and professionalism
• Experience leading or coordinating across multiple workflows or teams in an onsite or embedded environment preferred

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off floating holidays time off to volunteer and rollover
• Paid parental leave
• Medical dental vision and 401k plans (with match)
• Flexible spending account mass transit and dependent care plans available
• Health savings account with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance accident care access to legal advice and more

Tools You Will Use:

• Zendesk
• Harvest
• Confluence
• MercuryGate TMS (including Edge and Mojo)
• Microsoft Office Suite (Excel Word PowerPoint)
• Tableau

Work Schedule:

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM EST with an hour break but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$95000 - $105000

This position is eligible to earn Quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources. The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law.