Caesars Rewards Representative- Part Time (Harrah's Ak-Chin Casino)

Provides A level customer service while enthusiastically promoting the Caesars Rewards program.

• WE ARE CAESARS

• At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

• Our Mission: Create the Extraordinary
• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
• Our Values: Blaze the Trail Together We Win All-In on Service
• Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
• JOB SUMMARY
• Provides A level customer service while enthusiastically promoting the Caesars Rewards program.

• HOW YOU WILL CREATE THE EXTRAORDINARY

• Greets and welcomes customers with a smile as a company representative.

• Constantly seeks ways to improve friendly helpful service and reduce customer waiting time to positively impact departments customer service ratings.

• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrahs every time.

• Cross sells property events (shows promotions etc.) and amenities (hotel restaurants etc.). Ensuring each customers interaction results in increased customer confidence in Caesars Rewards.

• Promotes and executes customer promotions flawlessly.

• Ensures integrity and confidentiality of all customer with all state federal and regulatory policies and procedures.

• Serves as Caesars Rewards and customer service role model for other employees.

• Understands values and supports Caesars Rewards program and special events promotions and player programs.

• Handles problem situations using Service Recovery tools.

• Is knowledgeable about competitors programs and can make favorable comparisons.

• Greet and depart bus passengers following script.

• Assist in player tracking when asked.

• Execute promotional plan.

• Creates and maintains customer accounts using Harrahs computer systems. Ensures data is accurate and maintains integrity of data.

• Issues comps in accordance with comp and guidelines.

• Collaborates with workgroup and all supporting departments to ensure player satisfaction.

• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

• Distribute Prizes (Cash or Gift)

• WHAT YOU WILL NEED

• High school diploma or GED required.

• 1-2 years of customer service experience preferred

• Able to respond to visual and auditory cues

• Able to meet service standards throughout the shift

• Able to speak read write and understand English

• Able to work independently with minimal supervision

• Able to respond calmly and make rational decisions when handling customer needs and concerns

• Basic Computer skills (WORD EXCEL PowerPoint etc.)

• Able to type 35 words per minute

• Able to use 10 key

• ADDITIONAL REQUIREMENTS

• Able to lift and/or carry objects weighing up to 10 pounds

• Able to continuously maneuver around office including the ability to bend crouch kneel twist and work at a desk

• Able to move quickly around entire property and stand for long periods of time

• Must be able to work with and tolerate areas containing varying noise and temperature levels illumination vibration crowds and areas with secondhand smoke

• Must be able to work at a fast pace efficiently.

• Must be able to respond to visual olfactory and aural cues.

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends evenings and holidays

• TOGETHER WE WIN
• We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
• DISCLAIMER
• Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
• This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
• EQUAL EMPLOYMENT OPPORTUNITY
• Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

• 1-2 years of customer service experience preferred

• Able to respond to visual and auditory cues

• Able to meet service standards throughout the shift

• Able to speak read write and understand English

• Able to work independently with minimal supervision

• Able to respond calmly and make rational decisions when handling customer needs and concerns

• Basic Computer skills (WORD EXCEL PowerPoint etc.)
• Able to type 35 words per minute
• Able to use 10 key

• Able to lift and/or carry objects weighing up to 10 pounds

• Able to continuously maneuver around office including the ability to bend crouch kneel twist and work at a desk

• Able to move quickly around entire property and stand for long periods of time

• Must be able to work with and tolerate areas containing varying noise and temperature levels illumination vibration crowds and areas with secondhand smoke

• Must be able to work at a fast pace efficiently.

• Must be able to respond to visual olfactory and aural cues.

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends evenings and holidays