Client Care Coordinator

At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical dental and vision benefits
• 401(K) with employer match
• Paid time off paid holidays family and pet bereavement
• Pet Insurance

• Coordinate and oversee the delivery of personal care services in alignment with client plans of care
• Maintain accurate and up-to-date records for client services tasks schedules and caregiver assignments
• Build maintain and update caregiver schedules to ensure appropriate coverage and continuity of care
• Review and maintain contract-specific documentation and ensure authorizations align with scheduled services
• Educate clients on Elara Caring policies and applicable state and federal regulations
• Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts
• Provide guidance support coaching and direction to caregivers to promote quality care and performance improvement
• Ensure caregiver compliance with training certifications in-services health requirements and regulatory standards
• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary
• Review reports to ensure accuracy in billing payroll utilization and service delivery
• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies
• Review utilization reports identify trends and address inconsistencies on a daily basis
• Review and submit incident reports and workers compensation documentation as required
• Communicate professionally and effectively with caregivers clients case managers and internal leadership
• Consult with leadership regarding employee performance concerns client issues or operational risks
• Maintain confidentiality and compliance with HIPAA and all regulatory licensure and contract requirements
• Participate in branch growth initiatives operational planning and professional or community engagement activities
• Represent Elara Caring in a positive professional manner at all times
• Perform additional duties and special projects as assigned
  

• High School Diploma or GED required
• Associates or Bachelors degree preferred
• Two (2) years of experience in a fast-paced office or care coordination environment preferred
• Experience working with elderly or disabled populations preferred
• Working knowledge of Medicare/Medicaid and home care benefits preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Team-oriented with leadership and motivational abilities
• Ability to work effectively in a fast-paced environment
• Knowledge of the healthcare industry preferred

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process please submit a request via email at

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors including qualifications skills competencies and relevant experience. Elara offers a broad range of benefits. Learn more at Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.