OPERATIONS MANAGER 69K + Car Privileges

Job Description

We are looking for a driven Operations Manager who thrives in a high-volume fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges lead with confidence and make smart real-time decisions that protect both customer satisfaction and profitability.

As the Operations Manager you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team manage fleet readiness monitor performance and make informed decisions that directly impact revenue and service levels.

Operational Leadership

• Oversee and streamline the rental process to minimize wait times and deliver fast friendly efficient service

• Maintain a clean well-managed and diverse fleet that aligns with customer demand including specialty vehicles

• Forecast staffing and fleet needs using historical data and market trends

• Monitor workflows and eliminate operational bottlenecks

• Anticipate unexpected demand and implement plans to maintain smooth performance

• Identify and resolve slowdowns across departments

Team Leadership & Development

• Lead coach and develop a sales-driven team to meet revenue and performance goals

• Monitor productivity and follow up consistently on team performance

• Participate in recruiting interviewing and hiring team members

• Develop and enhance cross-training programs to strengthen team flexibility

• Foster a culture of accountability collaboration and continuous improvement

Performance & Reporting

• Monitor KPIs and adjust operational strategies to drive results

• Generate and present detailed performance reports using advanced Excel

• Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

• Use operational data to improve workflows and staffing strategies

• Simplify processes to increase efficiency and reduce delays

• Encourage team members to contribute ideas that improve overall performance

Operational Leadership

• Oversee and streamline the rental process to minimize wait times and deliver fast friendly efficient service

• Maintain a clean well-managed and diverse fleet that aligns with customer demand including specialty vehicles

• Forecast staffing and fleet needs using historical data and market trends

• Monitor workflows and eliminate operational bottlenecks

• Anticipate unexpected demand and implement plans to maintain smooth performance

• Identify and resolve slowdowns across departments

Team Leadership & Development

• Lead coach and develop a sales-driven team to meet revenue and performance goals

• Monitor productivity and follow up consistently on team performance

• Participate in recruiting interviewing and hiring team members

• Develop and enhance cross-training programs to strengthen team flexibility

• Foster a culture of accountability collaboration and continuous improvement

Performance & Reporting

• Monitor KPIs and adjust operational strategies to drive results

• Generate and present detailed performance reports using advanced Excel

• Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

• Use operational data to improve workflows and staffing strategies

• Simplify processes to increase efficiency and reduce delays

• Encourage team members to contribute ideas that improve overall performance

Experience & Qualifications

• High school diploma or GED required; college degree preferred

• Strong analytical problem-solving and organizational skills

• Advanced proficiency in Microsoft Excel for data analysis and reporting

• Strong communication and leadership skills

• Experience with real-time monitoring tools and operational systems

• Proven ability to lead and coach a performance-driven sales team

We offer:

• Medical Vision Dental 401k Employee Discounts Referral bonus

• Company-paid Life Insurance

• Company-paid AD&D Insurance

• Flexible spending account

• Parental leave

• Employee assistance program

We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All employment decisions including hiring promotion discipline and discharge will be based on merit competence performance and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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