Oncology Scheduling Specialist Per Diem

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Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. When working per Diem you must work at least 2 shifts a month.

As a valued and respected Banner Health team member you will enjoy:

• Competitive wages

• Paid orientation

• Flexible Schedules (select positions)

• Fewer Shifts Cancelled

• Weekly pay

• 403(b) Pre-tax retirement

• Employee Assistance Program

• Employee wellness program

• Discount Entertainment tickets

• Restaurant/Shopping discounts

• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment drug screen and background check (includes: employment criminal and education) are required.

This position as a Physician Practice Scheduler will be responsible for assisting with front office tasks - checking in patients verifying insurance collecting payments.. addition this position may also assist our back office schedulers with medical records requests answering calls and scheduling appointments.

Location:

Main Location: 3838 N Campbell Ave Bldg.1 Tucson

might also be asked to support on occasion at 1891 W Orange Grove Rd. Tucson AZ 85704

Schedule:

Mon-Fri 8:30 - 5:00PM or 9:00 - 5:30PM

Potential for up to 40 hours per week

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians medical facilities and specialized medical practices by coordinating all aspects of scheduling including but not limited to appointments for physicians across the campus surgical procedures diagnostic tests pain management and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies clinical procedures and company facilities this position provides accurate and timely information to create an integrated multidisciplinary schedule and an experience that is easy empathetic and differentiated in the oncology marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients providers facility resources ancillary staff records referrals authorizations and payers. Receives and initiates calls to/from patients providers provider offices and facilities while following all established scheduling procedures and protocols to ensure patients receive the care they need when and where they need it.

2. Receives physicians orders and effectively schedules and reschedules appointments tests and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patients preference is not available while adhering to procedures and protocols and ensuring patient safety.

3. Provides patients with information pre and post-test instruction provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.

4. Effectively communicates and builds impactful relationships through written digital and verbal channels with patients facilities providers and clinical colleagues to ensure an easy empathetic solution-oriented patient experience included but not limited to phone chat email electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with two years of scheduling experience in a physicians office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9 CPT and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or workers compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

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