Instructional Technologist
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Job Summary
Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
Instructional Developer
Position Summary:
Create engaging learner-centered eLearning experiences that help users adopt athenahealth products and workflows. This role is remote-based in India and reports to the Instructional Technologist Manager. This role requires NA% travel annually.
About the Team:
Our mission is to enable effective product adoption through cohesive scalable learning experiences that support users at the moment of need. We believe learning should be relevant to users and their organizations drive measurable performance and be accessible across diverse learning contexts. We are looking for an Instructional Developer to join our Virtual Training and Design Team and help make that mission a reality.
Essential Job Responsibilities:
- Develop interactive eLearning modules and microlearning assets using Articulate 360 and standard authoring practices.
- Knowledge of Adobe Creative Suite and Camtasia.
- Translate instructional design briefs and product requirements into detailed storyboards and scripts.
- Produce multimedia elements (audio narration visuals simple animations) or coordinate with designers to include them in courses.
- Conduct content reviews and quality assurance checks for accuracy usability and accessibility before publishing.
- Publish and maintain courses in the LMS manage versioning and ensure metadata and enrollment settings are correct.
- Collaborate with subject matter experts instructional designers and product owners to validate content and learning objectives.
- Analyze learner feedback and basic usage metrics to recommend improvements and update content accordingly.
- Apply instructional best practices and learning science principles to create assessments and practice activities that reinforce skill transfer.
- Use AI-assisted authoring tools and workflows to speed outline generation draft content or suggest improvements; verify and edit AI outputs to ensure instructional soundness and accuracy.
- Document authoring standards templates and process steps to support consistent production and handoffs across the team.
Additional Job Responsibilities:
- Support live virtual sessions or webinars as a co-facilitator or technical host when needed.
- Assist with basic multimedia editing (audio cleanup image cropping) to finalize assets for courses.
- Help maintain a content library of reusable templates interactions and graphics.
- Participate in pilot projects for new authoring tools or learning formats and report operational impacts.
- Provide occasional troubleshooting support for learners encountering course playback or access issues.
- Contribute to peer reviews and share best practices within the Virtual Training and Design Team.
Expected Education & Experience:
- 24 years of professional experience in instructional design eLearning development or a related role.
- Hands-on experience with Articulate 360 (Storyline Rise) Adobe Creative Suite and Camtasia and familiarity with common eLearning interactions and templates.
- Practical knowledge of instructional design principles learning objectives and assessment design.
- Experience publishing and managing content in an LMS and understanding of SCORM/xAPI standards.
- Basic multimedia skills (audio recording/editing image handling) and familiarity with asset preparation for web delivery.
- Strong written communication skills and ability to work with SMEs to clarify technical content.
- Bachelors degree in Instructional Design Education Communications or a related field or equivalent practical experience.
About athenahealth
Our vision: In an industry that becomes more complex by the day we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
Our company culture: Our talentedemployees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness accountability and support.
Our DEI commitment: Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborativeworkspaces some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons. We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here:
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About Company
Join 150K providers on the largest connected network in healthcare. See how we’re making connections that improve patient outcomes & clinician experiences.
