Consumer Bank- Product Portfolio Operations, Product Transformation Team
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- Lead end-to-end improvement initiatives for Consumer Bank Product Portfolio Operations managing scope plans execution and stakeholder alignment.
- Run program governance and delivery management including cadences status reporting milestone tracking decision/risk logs and escalations to ensure follow-through.
- Manage readiness and change adoption by coordinating impacted teams communicating key dates and delivering change enablement (comms plans training support adoption tactics).
- Partner with senior leaders to manage priorities dependencies risks sequencing resourcing and success metrics as needs shift.
- Own and continuously improve documentation and delivery assets maintaining Confluence/SharePoint repositories (FAQs timelines comms training) plus standardized structures workflows trackers templates and playbooks.
- Build insight and automation solutions (e.g. Alteryx ) and run feedback measurement (e.g. SurveyMonkey) to assess readiness/adoption and turn insights into actions.
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training maturation needs assessments and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities sequencing and trade-offs are realized
- Implements a product-level collection strategy consisting of controls financials and resourcing needs
- 5 years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Demonstrated ability to lead end-to-end programs/projects: scoping planning integrated schedules dependencies risks/issues governance delivery and closure.
- Strong stakeholder management and influence skills; able to drive outcomes without direct authority.
- Proven executive-ready communications skills (clear status risks/asks/decisions presentations and written updates).
- Experience building and running program governance (cadences action tracking escalation paths decision management).
- Practical experience with change enablement (communications planning readiness training/support feedback loops).
- Process improvement capability (workflow redesign standardization playbooks/templates continuous improvement mindset).
- Strong documentation and knowledge management skills (maintaining a single source of truth writing FAQs/runbooks).
- Strong organization attention to detail and independence; able to manage multiple workstreams and shifting priorities.
Experience in consumer banking and/or Product Portfolio Operations (or similar product operations/portfolio management environments).
Hands-on experience with Atlassian tools (e.g. Confluence; Jira experience a plus).
Experience with workflow/application tools (e.g. ) to support intake tracking operational workflows plans and reporting.
Alteryx experience (report development and repeatable analytics).
Experience administering and analyzing surveys (e.g. SurveyMonkey) to support readiness/adoption measurement.
Familiarity with Lean concepts (waste elimination / Muda) and/or formal process mapping methods.
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
