Sr Manager, AI Platforms Service Management

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

As the Senior Manager of AI Platforms Service Management for Microns EnableAI initiative you will own the end-to-end service lifecycle for Microns enterprise AI platforms including Microsoft 365 Copilot GitHub Copilot Anthropic Claude Azure OpenAI UiPath and emerging agentic platforms. Positioned within Enterprise Infrastructure & Security you are the accountable service owner who turns new AI capabilities into reliable cost-disciplined and broadly adopted enterprise services.

You will lead a group of platform service engineers and adoption specialists who run AI platforms as products from evaluation and onboarding through deployment optimization cost management incident response and continuous improvement. By treating AI platforms as managed services with clear value stories transparent unit economics and a strong adoption motion you will accelerate Microns AI strategies while making the service experience effortless for our global workforce.

Responsibilities:

• Platform Strategy & Lifecycle Ownership: Own the end-to-end lifecycle for Microns AI platform portfolio (e.g. Microsoft 365 Copilot GitHub Copilot Anthropic Azure OpenAI UiPath agentic platforms) evaluation onboarding deployment steady-state operations and retirement. Maintain a forward-looking roadmap that anticipates new entrants model releases and capability shifts; run structured evaluations and proof-of-value pilots with clear scoring on capability security total cost of ownership and business fit. Convert pilot outcomes into productized offerings in a governed AI service catalog with reusable reference patterns business teams can plug into quickly.

• Deployment Operations & Optimization: Lead enterprise-ready onboarding and configuration of each platform tenancy identity data boundaries logging and admin governance so platforms are production- and audit-ready on day one. Operate platforms to defined SLOs for availability latency throughput and quality; instrument observability for usage drift and degradation. Drive model selection and routing prompt and agent optimization caching capacity planning and eval-gated releases that balance quality speed and cost.

• Cost Management & FinOps for AI: Own AI platform unit economics token consumption license utilization agent run cost infrastructure spend and translate them into transparent showback and chargeback for the business. Forecast demand by use case and work type set budget guardrails and quotas and rationalize licenses SKUs and model tiers to optimize value per dollar. Partner with Finance Procurement and the Tokenomics function to tie AI spend to business outcomes (e.g. cost per resolved ticket cost per generated artifact cost per automated workflow).

• Service & Incident Management: Define and operate the service management framework service levels on-call change and problem management and post-incident learning integrated with Microns ITSM tooling. Lead incident response across provider outages model regressions capacity events and abuse or data-exposure concerns with clear communication during high-severity events. Drive continuous improvement through trend analysis recurring-problem elimination and tight feedback loops with engineering and security.

• Service Catalog Adoption & Communications: Maintain a clear service catalog that helps users and business leaders request the right AI capability through self-service with capability tiers aligned to work type and value. Treat each launch as a product moment: launch playbooks value narratives persona-targeted campaigns demos and a champions network across business units. Run an always-on enablement program training office hours prompt libraries intranet and Viva content executive readouts that grows habitual usage not just licensed seats. Track and report adoption critical metrics (activation weekly actives time-to-first-value saved-hours per persona qualitative impact stories) and feed insights back into the roadmap.

• Responsible AI Vendor & Partner Management: Embed Responsible AI controls data handling prompt and response logging human-in-the-loop checkpoints and abuse monitoring and partner with Security Legal Privacy and Audit to keep platforms compliant and audit-ready. Serve as the senior service-side relationship owner for AI vendors and hyperscalers; drive roadmap influence critical issues commercial reviews and joint operating cadences. Negotiate and optimize commercial terms consumption commitments and SLAs with Procurement Finance and Legal; bring an informed point of view on where Micron should lean in hold or exit.

• People Leadership & Executive Engagement: Build lead and develop a high-performing team of platform engineers and adoption specialists hiring mentoring performance management succession planning and a follow-the-sun coverage model for a global 24x7 enterprise. Develop an inclusive culture dedicated to growth where the team experiments responsibly raises issues early and continuously improves how AI platforms are run. Act as the senior service voice for AI platforms with executive team members across IT business and manufacturing; translate complexity into clear business outcomes dashboards and decisions and represent Micron with hyperscalers and industry peers.

Minimum Qualifications:

• Education: Bachelors or Masters degree in Computer Science Engineering Information Systems Business or a related field or equivalent experience.

• Experience: 7 years experience in enterprise IT platform operations service management or product management. 5 years of people leadership experience including building and leading multi-disciplinary teams in a global matrixed organization. Demonstrated ownership of one or more enterprise SaaS or platform services through a full lifecycle evaluation launch scale and steady-state operations.

• Technical & Operational Depth: Working knowledge of the modern enterprise AI stack Microsoft 365 Copilot GitHub Copilot Azure OpenAI Anthropic Claude UiPath / agentic platforms and the operating practices required to run them at scale. Hands-on experience with SLAs/SLOs change and problem management and major incident response coordinated with ITSM tooling such as ServiceNow. Familiarity with FinOps Technology Business Management (TBM) or chargeback/showback models including license and consumption optimization. Experience with observability usage analytics and eval pipelines for SaaS or AI platforms.

• Governance & Leadership: Proven experience operating in regulated security-conscious environments with a strong respect for data protection privacy and Responsible AI principles. Servant-leader mentality and excellent communication skills with the ability to influence executives align cross-functional partners and translate sophisticated AI concepts for non-technical audiences.

Preferred Qualifications:

• Prior experience leading the rollout of Microsoft 365 Copilot GitHub Copilot Azure OpenAI Anthropic UiPath or comparable AI platforms at scale.

• Experience supporting IT services for semiconductor manufacturing industrial or other 24x7 / regulated environments.

• Track record of building or operating an enterprise AI service catalog or AI cost-and-consumption program.

• Industry credentials such as ITIL 4 FinOps Certified Practitioner PMP or relevant cloud / AI platform certifications.

• MBA or advanced technical degree.

As a world leader in the semiconductor industry Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well provide peace of mind and help you prepare for the future. We offer a choice of medical dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury and paid family leave. Additionally Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available please see the Benefits Guide posted on is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin citizenship status disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws.

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