Engagement Specialist, Memory Care

Why Youll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators with 100 years of combined industry and hospitality experience. We focus on teamwork creativity and making a real impact for our residents and staff.

Perks & Benefits

• Pay is $25 per hour
• Schedule is Sundays through Thursdays during the daytime
• Medical Dental Vision (for full-time employees working 30 or more hours per week)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

About the Role

Were seeking a compassionate creative and highly organized Engagement Specialist MC to lead the In the Moment engagement program in our Memory Care this role youll design meaningful resident experiences mentor and coach care staff on dementia engagement best practices manage key well-being programs coordinate with families and partners and ensure our Memory Care neighborhood is vibrant stimulating and supportive.

Youll serve as the primary champion of resident engagementcreating opportunities that support our 6 Principles of Well-Being and help every resident feel known valued and connected.

What Youll Do

• Manage and maintain the Resident Well-Being Binder including Get to Know Me Resident Interest Worksheets and 25 Things resources
• Ensure the implementation and ongoing success of In the Moment Signature Programs (Taste & Tell Philanthropy Project Hydration Stations Essential Health Program etc.)
• Lead and oversee daily engagement programs ensuring a healthy mix of large group small group individual and parallel programming
• Train coach and mentor Memory Care staff on engagement approaches and self-directed activity techniques
• Collaborate in interdisciplinary meetings and partner with Health & Wellness on care conferences and resident assessments when needed
• Work with Engagement teams across the community to ensure Memory Care residents receive engagement opportunities tailored to their cognitive needs
• Coordinate with the Culinary Director on monthly Taste & Tell events food function sheets and ensuring a calm supportive dining experience
• Review the 24-hour log daily and conduct safety checks to ensure a secure environment aligned with regulatory requirements
• Build strong communication and relationships with resident family members
• Ensure all engagement activities are conducted safely and support a culture of teamwork
• Perform other duties as assigned

What You Bring

• A genuine passion for advocating for individuals living with dementia
• 4 years of management experience with employee oversight and customer relations preferred
• 3 years of experience in a dementia-care setting preferred
• Background in recreation occupational therapy art or music therapy hospitality teaching coaching health & wellness or related fields is highly valued
• Associate or bachelors degree in Health Sciences Social Services Geriatrics Communications Business or related field preferred (or an equivalent combination of education and experience)
• Ongoing certifications or continuing education in geriatrics dementia leadership activities or related areas strongly preferred
• Strong written and verbal communication skills
• Excellent interpersonal coaching and mediation abilities
• Proven leadership skills with the ability to train mentor and inspire staff
• Ability to prioritize stay organized resolve conflicts and follow through
• Self-motivated with strong decision-making ability
• Proficiency in Microsoft Word and Excel preferred
• Pleasant professional and personable demeanor
• Drivers license or CDL preferred

Join Milestone to help create moments of joy connection and purpose for residents every day.

Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.