Customer Relationship Specialist

National Maintenance Contractors

Job Location:

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Seattle area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 3050 key accounts. Your mission is to deliver exceptional customer service preserving retention of clients while aggressively identifying opportunities to upsell additional services.

Key Responsibilities:

Relationship & Retention Management:
- Oversee a portfolio of 3050 existing clients with a primary focus on quality control and relationship consistency.
- Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
- Act as the relationship manager to mitigate contract losses.
Revenue Growth & Sales:
- Identify and sell one-time specialized services and recurring upsells.
- Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
- Draft proposals and negotiate contract expansions within your assigned book of business.
Market Development:
- Actively represent the company in local trade associations (e.g. BOMA IFMA) to build industry influence.
- Network with property managers and facility directors to create a robust pipeline of future opportunities.

Qualifications:

Proven experience in Janitorial Facility Services or Property Management.
Strong background in Customer Service (CRM) and consultative sales.
Deep familiarity with the Seattle area commercial real estate market.
Ability to balance operational problem-solving with aggressive sales targets.

Compensation benefits

Commission Structure:
- Earn commissions on all one-time specialized services and additional RMR growth.

Required Experience:

Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Seattle area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 3050 key accounts. You...