IT Site Support Engineer III (Network & Team Lead)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our IT team as a Team Leader overseeing technical support staff in delivering technology solutions. Youll supervise and develop a team while ensuring exceptional service delivery in a collaborative cross-functional environment. This role combines technical leadership with people management focusing on maintaining high service levels driving operational excellence and fostering team growth. Youll coordinate with IT teams manage projects and serve as a key liaison between IT and business stakeholders to advance our mission of enabling customers to make the world healthier cleaner and safer.

REQUIREMENTS:
Bachelors Degree plus 8-10 years overall experience in IT operations support and IT Infrastructure projects and 2-3 years in leadership role.

Ability to provide smart-hands support computer rooms IDFs MDFs and physical equipment such as servers switches routers printers
Preferred Fields of Study: Information Technology Computer Science or related field
Additional relevant technical certifications preferred
Demonstrated leadership and team management capabilities
Strong project management and process improvement skills
Experience with IT service delivery and ITIL processes
Excellent client relationship and stakeholder management abilities
Strong problem-solving and analytical skills
Proven ability to work effectively in a matrix environment
Advanced communication and interpersonal skills
Proficiency in Microsoft Office suite and enterprise software systems
Experience with performance monitoring and metrics reporting
Ability to work rotating shifts including night shift coverage
Excellent multitasking and prioritization abilities
Strong attention to detail and quality focus
Ability to adapt in a changing environment

Provide VIP support to MD and other organization leaders and key stakeholders.

Able to manage townhall and other large MS Teams events
Physical requirements include being stationary for extended periods and occasional light lifting (up to 20 lbs).