Application Administrator

Job Summary:

The Applications Administrator is responsible for the controlled administration and support of in-house and third-party applications used by the Global Project Management Office (PMO) ensuring compliance with IT policies security standards and governance requirements. The role maintains system availability enforces appropriate access controls and manages configuration baselines. Key responsibilities include application onboarding and validation approved change and release management with documented testing evidence and incident/service request handling in line with agreed service levels. The position maintains audit-ready records monitors data integrity and master data quality and supports compliant reporting extraction retention and archiving activities in collaboration with PMO stakeholders IT and vendors.

Specific Responsibilities

Manage and maintain the configuration of existing in-house and third-party applications.
Evaluate test and configure new applications as required.
Maintain configuration documentation and/or software.
Track change and enhancement requests and software updates and perform and report impact analysis on the current configuration automations reports training documentation processes etc.
Plan and coordinate testing of changes and upgrades.
Support development of user training and communications.
Maintain user lists and perform user administration functions on the supported applications.
Monitor track triage and manage end user support requests.
Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.
Periodically monitor the applications for data integrity. Notify end users to make needed updates.
Monitor and support archiving activities.
Support development and implementation of processes for application monitoring and maintenance.
Identify process automation opportunities and support implementation.
Support data integration and extraction efforts.
Support custom query and report creation.
Develop maintain and report on metrics for the supported applications.
Develop work plans and track/report status of assigned projects and tasks.
Provide oral and written reports to managers and stakeholders.
Maintain knowledge of relevant technologies and applications.
Maintain record of work done.

Education/Experience

Required

Bachelors degree in engineering Computer Science (BSc) & in Computer Application (BCA) or similar.
Minimum 2 years of relevant knowledge & experience
Good English written and verbal communication skills
Ability to effectively work with technical and nontechnical staff at all organizational levels.
Strong customer service and problem-solving skills.
Demonstrated ability to be the subject matter expert in supporting maintaining and administering software applications.
Ability to learn new content areas and skills quickly and thoroughly.
Professional attitude and work habits.
Problem solving and analytical skills.
Ability to understand software and tools and how they are used to support business processes.
Ability to introduce analyze and execute ideas processes and procedures.

Preferred

Proficient in Azure DevOps and Agile project management
Understands business function related to the application.

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.