Program Support Team Leader

Purpose of the Role

The RJED Program Support Team Leader oversees the daily operations of the RJED program and provides guidance support and direction to the Youth Support Workers Early Years Support Workers Elder Support Workers Event Support Workers and Service Administration staff connected to the program. The Team Leader ensures staff feel supported confident and equipped to carry out their roles. The Team Leader also ensures the program runs smoothly meets community needs and aligns with Julyardis values and cultural responsibilities.

The role focuses on problemsolving staff support program quality and strong relationships with families Elders schools and community partners.

Key Responsibilities

1. Program Oversight and Coordination

• Oversee the daytoday running of the RJED program to ensure services are delivered safely consistently and in line with program goals.
• Monitor staff attendance daily tasks and program schedules to ensure smooth operations.
• Support staff to prioritise tasks and manage their workload effectively.
• Identify gaps or challenges in service delivery and work with the team to find solutions.

2. Staff Support and Guidance

• Provide ontheground support to staff by answering questions offering direction and helping them navigate difficult situations.
• Support new staff with onboarding role clarity and understanding program expectations.
• Offer regular checkins to ensure staff feel supported confident and culturally safe in their roles.
• Encourage teamwork communication and a positive work environment.

3. Quality and Consistency of Service

• Ensure all RJED activitiestransport food access hygiene support school engagement early years programs Elder support and eventsare delivered to a high standard.
• Support staff to follow procedures maintain accurate records and uphold Julyardis no wrong door approach.
• Monitor program outcomes and identify areas for improvement.

4. Community and Stakeholder Engagement

• Build and maintain strong relationships with families Elders schools community organisations and service providers.
• Represent the RJED program in meetings community events and collaborative activities.
• Ensure the program remains culturally safe communityled and responsive to local needs.

5. Problem Solving and Issue Management

• Provide immediate support when staff encounter challenges with clients logistics or service access.
• Assist with resolving issues such as school enrolment barriers transport difficulties or family engagement concerns.
• Escalate complex matters to senior leadership when required.

6. Program Administration and Reporting

• Work with Service Administration staff to ensure accurate data collection and reporting.
• Assist with tracking program participation outcomes and community needs.
• Support the preparation of simple reports for internal use or funding requirements.

7. Cultural Safety and Community Leadership

• Ensure all program activities respect cultural protocols and support Aboriginal families in a culturally safe way.
• Work closely with Elders to ensure their voices guide program decisions.
• Promote Julyardis commitment to Nothing about us without us in all aspects of the program.

Key Focus Areas

Staff Support and Development

The Team Leader ensures staff feel supported confident and capable in their roles.

Program Quality

The role ensures consistency safety and cultural integrity across all RJED activities.

CommunityLed Practice

The Team Leader ensures the program responds to community needs and strengthens relationships with families and Elders.

Operational Smoothness

Daily oversight ensures staff know what they are doing where they need to be and how to manage challenges.

Skills and Attributes

• Strong communication skills and ability to support staff in a calm respectful way.
• Ability to build trust with families Elders staff and community partners.
• Good problemsolving skills and ability to make decisions in fastmoving situations.
• Understanding of Aboriginal culture community dynamics and cultural safety principles.
• Organised reliable and able to coordinate multiple tasks at once.
• Ability to guide staff without formal authority using influence support and relationshipbuilding.
• Confidence in representing the program in community settings.

Experience and Qualifications

• Experience in community services education youth work or related fields.
• Experience supporting staff or coordinating programs (formal leadership not required but beneficial).
• Understanding of the Pilbara context and local Aboriginal communities.
• Willingness to complete training in cultural safety traumainformed practice and program coordination.
• Working With Children Check and National Police Clearance (or willingness to obtain).
• Drivers licence required with driving history compatible with organisations Insurance company for coverage

Julyardi is an ACCO focused on improved outcomes for Aboriginal families in Hedland. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

If you have any queries please contact