Customer Service Team Leader

As the Customer Service Team Leader you will play a pivotal role in ensuring the smooth execution of customer service activities seamless execution and delivery of customer orders across all our channels. You will lead a team of customer service specialists empowering them to achieve their full potential and ensuring a customer first approach. 

In this role you will:  

• Ensure integration of key business processes to deliver value-added products services and information to customers and stakeholders. 

• Measure and review the efficiency and effectiveness of our customer service processes and procedures identifying and implementing improvement opportunities 

• Liaise with customers and suppliers in order to optimise customer satisfaction and maximise efficiency. 

• Evaluate external customer satisfaction and define and implement improvement activities based on these results. 

• Oversee daily operations in customer service and clear communication and collaboration with internal stakeholders; Sales Logistics Supply Chain. 

• Coaching and development a high performing team 

Qualifications :

We are looking for someone who has the following skills and experience: 

• Previous demonstrated experience in a similar role or managing a team please comment on the relevant experience you bring in your cover note 

• You have excellent data analytics and computer literacy  youre proficient in Excel and preferably PowerBI SAP and CRM experience 

• You have great stakeholder management and relationship-building skills  

• Valid long-term AU work rights 

Additional Information :

Whats in it for you

• Competitive salary with contributions to your super and a bonus opportunity 

• Support training and an extensive onboarding program 

• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands 

• Career development opportunities 

• Opportunity to purchase up to 10 days of additional Annual Leave per year 

• Experienced and enthusiastic team 

If you think youre up for a new challenge just like this please grab a cuppa brush up your CV and apply now (its really easy we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peets in this role are greatly appreciated.  

Our DE&I Statement 

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law. 

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. 

JDE Peets - now part of Keurig Dr Pepper is the worlds leading pure-play coffee company with a presence in more than 100 markets. Guided by our Reignite the Amazing strategy we are focused on brand-led growth across three big bets: Peets LOR and our 10 strategically selected local icons led by Jacobs.

Remote Work :

No

Employment Type :

Full-time