IT Support Specialist

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Arcadis is looking to hire an IT Support Specialist to support (in a level 2 capacity) all services listed under Global End-User Service team. The role will be part of a global team and is expected to work on different shifts.

Technology is the core and integral part of what we do all the way for empowering Arcadians to harnessing power of data and AI/ML for sensors IIOT and Advanced Drones the technology teams are Dreaming Big and Delivering on future. As part of our Technology drive we are looking for on-board talented and passionate people across multiple locations including India Philippines UK andparts of Europe.

Role Description:

You will be part of a customer centric Global Service Operations team that empowers the Arcadis business strategy thru service excellence and continuous improvement.

Role accountabilities:

• Incident Management: responsible for the process of responding and restoring broken end user software/hardware back to normal operations as quickly as possible. You must grow your general knowledge increasing the ability to resolve tickets on first contact with customer. You must adapt best customer service practices to make sure every single interaction between you and customer is pleasant.
• Service Request Management: Responsible for the process of responding and fulfilling software/hardware requests. Responsible in making sure proper approval flow is followed before fulfillment of a request.
• Asset Management: responsible in keeping up to date CMDB by updating asset status during incident and service request process. Help in acquiring new hardware equipment especially for upcoming new hires.

Qualifications & Experience:

• Has a bachelors degree in information technology or Computer Science
• 3 years of relevant working experience in an IT support role on Tier 1 or Level 2 position.
• Has relevant IT support experience in hardware MS Windows application and Office 365 and the use of Ticketing Tools with strong understanding of SLAs and KPIs.
• Has excellent customer service analytical and communication skills on the telephone and via email.

The ideal candidate should:

• Strong sense of responsibility. High output high quality with low supervision
• Accustomed to supporting a wide variety of End User Computing devices (preferably Dell centric) and has full understanding how these devices interact with Cloud applications and services.

Preferred Qualifications:

• Experience in collaborating with multi-national/cultural stakeholders
• Knowledge and aptitude to automate especially via ITSM tools
• CompTIA A or ITF certification

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

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