System Engineer- RMM

CORE RESPONSIBILITIES

Administer and maintain RMM platforms such as VSA Datto RMM and NinjaOne

Configure and manage monitoring policies alert thresholds and automated remediation workflows

Develop test and maintain PowerShell and automation scripts for endpoint management

Manage Windows and third-party patch deployment compliance and reporting

Monitor endpoint health agent status and system performance across managed environments

Troubleshoot RMM agent issues patch failures automation failures and monitoring gaps

Configure and optimize alerting to reduce false positives and alert fatigue

Provide software deployment uninstallations and remote remediation activities

Maintain asset inventory custom fields and endpoint documentation within the RMM platform

Integrate RMM tools with PSA documentation and security platforms where applicable

Support endpoint security operations including AV EDR BitLocker and vulnerability remediation

Generate operational reports related to patching compliance automation and endpoint health

Create and maintain SOPs technical documentation and automation standards

Collaborate with NOC Service Desk and Engineering teams for issue resolution and process improvement

Ensure adherence to security standards maintenance windows and operational best practices

Assist in onboarding new clients devices and monitoring standards into the RMM platform

Participate in after-hours maintenance activities and emergency troubleshooting when required

Continuously identify opportunities for automation and operational optimization

ELIGIBILITY

Any technical graduate

Excellent communication skills

Flexible working in shifts

Must have 3-5 years of relevant experience in Automation and RMM (PowerShell)

REQUIRED SKILL SET

Experience with server-side scripting automation

RMM Administration experience (Managing onboarding and maintaining compliance )

Scripting in either PowerShell bash or python environments

BENEFICIAL SKILL SET

MSP Experience

Experience with scripting and technologies

Experience with security solutions

Experience with API based scripting

Additional Information :

Remote Work :

No

Employment Type :

Full-time