BPO Performance Specialist (EUTR)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Monitor BPO performance against agreed SLAs and KPIs analyzing trends and providing actionable insights.
Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
Partner with BPO teams to ensure consistent service quality and operational efficiency.
Provide transparent data-driven reporting to internal stakeholders on vendor performance.
Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.
Qualifications :
Solid understanding of performance metrics SLA/KPI frameworks and vendor management.
Strong problem-solving and analytical abilities to identify performance gaps and opportunities.
Effective communication and collaboration skills with the ability to influence across teams.
Knowledge of continuous improvement methodologies is a plus.
Ability to work independently while managing multiple priorities.
Additional Information :
At Yemeksepeti your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Your rights arising from the processing of your personal data within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at Work :
No
Employment Type :
Full-time
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
