F&B Reservations Supervisor

JOB OVERVIEW:

Under the general guidance of the F&B Reservations Manager the F&B Reservations Supervisor oversees all dining reservation operations to ensure a seamless personalized and luxury guest experience across all restaurants and lounge venues. This role supports the management of reservation systems guest communications table optimization VIP coordination and team training while maintaining the highest standards of hospitality professionalism and service excellence.

YOUR KEY RESPONSIBILITIES:

Oversee daily reservation operations for all Food and Beverage outlets ensuring accuracy efficiency and exceptional guest service.

Manage reservation platforms including OpenTable SevenRooms Resy or other systems utilized by the property.
Handle VIP reservations special requests large party inquiries and guest preferences with professionalism and discretion.
Monitor reservation pacing seating flow and table optimization to maximize covers while maintaining service standards.
Ensure all guest communications reflect our brands service standards culture and tone.
Anticipate guest needs and proactively resolve reservations-related concerns or service recovery
Coordinate closely with restaurant leadership host teams and culinary operations regarding reservations events and outlet availability.
Supervise support and coach reservation agents and host teams to maintain Forbes-level service standards.
Assist with scheduling training onboarding and performance management of reservation team.
Conduct daily reservation briefings and communicate VIP arrivals special occasions an updates.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

High school diploma or equivalent education required; Bachelors degree preferred
2 years of experience in restaurant reservations host leadership or luxury lifestyle hospitality operations.
Proficient in computer systems including Microsoft Office and SevenRooms reservation system
Strong knowledge of property management systems such as Opera SynXis.
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
Ability to push 20lbs consistently.
Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.
Additional language ability preferred.
All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time