Senior Admin Support (Records Management Specialist)

Provides senior-level records and information management support for a federal administrative support services program. Responsible for managing physical and electronic records throughout the records lifecycle including records creation classification organization retention disposition archiving retrieval and compliance monitoring. Supports records management operations records inventories records scheduling activities information governance initiatives and Freedom of Information Act (FOIA) processing support.

Serves as a primary point of contact for records management activities and supports compliance with federal records management requirements records retention policies and information management procedures. Assists with records scheduling records disposition electronic records management records inventories file clean-up initiatives records training onboarding/offboarding support and coordination with records storage and archival entities.

Provides administrative and technical support for information management systems databases library holdings records repositories reporting activities and document tracking processes. Coordinates with Government personnel program staff and stakeholders to ensure records are properly maintained secured accessible and compliant with applicable policies and procedures. Supports operational continuity by assisting with reporting process improvements records audits data validation and audiovisual troubleshooting during meetings or events as needed.

Key Responsibilities

• Maintain centralized physical and electronic records repositories including file creation scanning indexing labeling organization circulation inventory control access management quality assurance and records retention compliance.
• Serve as a records management point of contact supporting records lifecycle management records schedules electronic records management records disposition transfer storage and archival activities.
• Support compliance with federal records management requirements and assist with records retention schedule reviews updates and implementation activities.
• Coordinate records inventories records storage preparation archival transfers and file clean-up initiatives to ensure records are properly maintained and accessible.
• Provide records management guidance onboarding support training sessions technical assistance records briefings and records certification support for personnel.
• Support FOIA operations including request tracking document coordination records organization redaction support draft correspondence preparation and quarterly or annual reporting support.
• Input update organize validate and maintain data within information management systems databases document repositories and collaboration platforms.
• Create process inventory organize and maintain library holdings and document repositories including segregation and management of public and restricted materials.
• Prepare reports inventories data analyses and operational summaries related to records management and information governance activities.
• Assist with process improvement initiatives workflow documentation SOP updates and operational efficiency efforts.
• Coordinate with administrative personnel IT staff and stakeholders to resolve records management and information system issues.
• Provide administrative support and assist with conference room or meeting support activities including troubleshooting audiovisual equipment when required.
• Ensure records sensitive information and operational materials are managed in accordance with confidentiality privacy and security requirements.
• Maintain a professional and customer-focused approach while supporting internal and external stakeholders.

• College degree required in business information management records management public administration or related field; related certifications preferred.
• Minimum of ten (10) years of related administrative records management or information management experience.
• Minimum of five (5) years of records management experience including Freedom of Information Act (FOIA) information management support.
• Experience creating implementing and maintaining records management policies procedures records schedules and retention practices.
• Experience supporting records inventories records disposition records storage archival activities and electronic records management initiatives.
• Experience evaluating operational effectiveness and recommending process improvements.
• Experience providing training technical assistance onboarding support and records guidance to personnel.
• Experience supporting administrative operations such as office management facilities coordination policies and procedures or human resources support.
• Strong computer proficiency including database management data entry records tracking systems document repositories and Microsoft Office applications.
• Proficiency with Microsoft Outlook Teams Word Excel PowerPoint SharePoint and other information management systems or databases.
• Strong analytical organizational problem-solving and records management skills.
• Excellent written verbal and interpersonal communication skills.
• Ability to manage multiple priorities organize workload activities and meet deadlines in a fast-paced environment.
• Ability to identify analyze and resolve complex administrative or records-related issues.
• Commitment to responsive high-quality customer service and operational support.
• Ability to provide hands-on support and troubleshoot audiovisual equipment during meetings or events when required.
• Ability to work on-site during normal business hours with situational telework permitted based on customer approval and operational requirements.
• Physical ability to move records files file boxes office materials and related equipment as required for contract performance.
• U.S. Citizenship required.
• Ability to obtain and maintain a SECRET security clearance; active Secret clearance preferred.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status or any other protected status under applicable law.

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HeiTech Services may utilize technology-assisted tools including artificial intelligence to support the review of application materials. These tools are used to enhance efficiency; however all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.